Nerds On Call

I thought I found best computer nerds in town, but I was wrong. I dropped off my fresh build pc (everything is brand new put together) to this place on 12/22 Friday they were having a Christmas party at the time. Everyone seems so nice and friendly, nice work environment. The guy helped me was nice, I let him know what’s going on with my pc (keep getting blue error screen when I tried install OS and after during install drivers). The price is $49 for diagnostic, if it need to be fix they will ask me if I need it fix or not. The price goes up to $99 or $189 depending on pc’s problem and labor time. They said it might take a day or two to figure out, also it’s Christmas weekend, they do work on SAT not sure about SUN and Mon this I understand it’s holiday takes longer. I got a call Tuesday saying my computer all fixed ready to pick up. I drove 45 minutes to store they said my pc’s power supply’s cable wasn’t plugged in all the way causing my pc not run properly. If it not plugged in properly then I won’t even get to windows to install my drivers and cause blue error screens. They said it’s all fixed and good to go, but need charge me $99 for the fix. I was shocked I was just in for diagnosing, no one called me or saying I’m going to get extra charge for it. The worker at front desk said he unplugged my power supply’s cable and plugged back in, that’s a fix so it cost labor. I was upset already and he won’t wave that fee for me. And I ask him kindly since you charged me for $99 for fixed fees, can you help me organize my wires this is my 1st time putting a computer together. He declined if need him to do that need pay $189. I’m like forget about it, if it really fixed my problem then I’ll get over with it, I’ll organize it later on. I drove another 45 minutes home powered up my pc, trying to install my drivers again. Then I got the error blue screen again right away. I call the store immediately, who ever answered my phone was rude. He said “you came in for pc not turning on, we fixed that problem for you everything is running fine. If you need us to take look again that’s $189 we definitely going to fix it for you, even future problems. ” This is the exact word he told me, I just feel like I been robbed, did not fix my issue, unplug and plug back in is a “fix”. Just pay that $189 flat fee will get all your problems solved. Now I’m down $100 and still haven’t got my problem solved. Need pay more to get looked at, and which I lost trust in them.

Older MacBook Pro blacked out and thankfully it was a backlight circuit that needed replacing. Easy to book an appt, super friendly staff, and great follow-ups especially since older model parts take time. I appreciate your work Nerds!

These guys are incredible. Fixed a weird technical issue with my MacBook Pro preventing bootup that ended up being a hardware problem. Amazingly, still at a super affordable price. I was really impressed with their expertise, professionalism, and results all at a reasonable price. Thanks Nathan, Nick and team!

Darius was awesome! He fixed a pretty old Mac desktop with a system that is rather unique. Bottom line: I will have Darius back when I purchase a new laptop and he will help set up a new system. Same day response to a crashed internet. What more can I say?

Always great to find a business with helpful and kind people, willing to talk and share great support, just because they care about the clientele. Thanks for the great Macbook repair advice and the free ssd screws. I'll be back

I wanted to wait a few days before finishing my review in case I needed to take my sanity back to the shop.

TLDR: This shop is amazing and my new go to.

I took my Alienware PC in due to crashing and was quoted 1 price. When I received an update call I was expecting to be charged more (that has happened to me in the past) nope same price I was quoted to start. The tech asked me about upgrading a part in a no pressure manner. That was a huge change for me. I decided to upgrade and was told 3 days until it would be ready. They were done a day early. The staff is so sweet and didn't get annoyed with all my questions. Very helpful and I feel comfortable referring my family here.

Thank you Nathan and the team for building my pc. They provided a great price and awesome costumer service. Best and trustful computer repair shop in the Sacramento area.

These guys are incredible! Fast, friendly, professional, accurate, trustworthy folks! If you need help with your PC, bring it to these gentlemen, EVERY TIME!

These guys are super knowledgeable, understanding, and friendly. 10/10 would come back if I have any issues.

Us elderly are learning so much from these wonderful guys and appreciate so much that they remove those stressful feelings!

Amazing place to take your computer in for your computer needs! The staff really cares about the customer and their computers, and the work that they do is excellent! I have taken in two laptops, and they have helped me resolve the issues I have had with both of them flawlessly!