New American Funding - Riverside

Had never heard from this company but after doing business, I am happy to say I will continue to refer business their way!

Marc Flexen and all his associates were wonderful to work with. Professional, knowledgeable and eager to do whatever was necessary to get my mortgage loan approved and processed in record time. Thank you Marc!

Lee Levine is the best; He is professional and dedicated, always willing to help you in every step of your loan process. Thank you, Lee.

He was very polite and patient with me. Being a first time home buyer. He explained things very well. Also, he answered all my questions even when I thought that they were really dumb. But, he made everything seem very smooth and let me know immediately when we had changed any thing.

Dylan was great at helping us through the whole loan process. We had some issues with the inspector/ appraiser that the company worked through to make our closing happen.

Semi Kaderi was my loan officer she was excellent throughout my process. She always made herself available for Any questions.

Highly recommend! We came across NAF by using Credit Karma. We negotiated a great loan rate during a tough economy. This is the only lender, out of the man we contacted, that didn't ask for someone else's rate before making an offer. They are very responsive and professional.

The conversation with both loan officers started well. But very early on the lack of response was evident. My realtor and wife called, emailed and text as did I with slow response. It would’ve have been so bad if that was end of story. The loan (which didn’t exist) a week before closing with all the effort, calls, time and money spent hadn’t been approved. The loan officer didn’t know their rules in a community property state that both husband & wife need to go on paperwork. E weren’t trying to do that.

There’s never an excuse for not knowing your business when others time and money are involved. Dylan let us down, offered poor customer service and was too cowardly to call us whenever news wasn’t good. Our file and credit aren’t perfect. We can handle it if the answer is no, but not the incompetence in not knowing it’s a, “no” until five days before closing. Unacceptable! Never again will we use this company.

Thanks for wasting all of our time!