New Stone Tax Services, Long Beach CA

First time using a tax preparer other than turbo tax and it was definitely worth it. I didn’t realize how much I was missing doing them myself.

Uploading all the docs online was really simple with their portal and Victoria did an amazing job going through everything on our meeting.

Definitely make sure to have all docs uploaded before the meeting if you want it to be smooth. I had to upload something I forgot mid call but she was very patient with me which I appreciated.

My experience with this office was amazing and I would highly recommend!

My experience has been an absolute NIGHTMARE! One thing is certain, Victoria is very knowledgeable, but knowledge is no substitute for reliability. I reached out to Victoria at the beginning of March to handle my business and my personal taxes. My initial meeting was great, but nothing of substance followed. Her staff is completely incompetent and refused to deliver my messages or provide me with the meeting I continuously requested. And when I was provided a meeting, she did not show up. There was excuse after excuse, an extreme amount of unanswered phone calls and unreturned texts. The point came when the need to call her number back to back 7 times was necessary to get an answer. And even then, there was zero accountability and tons of excuses. On yesterday, April 30th, after 5 days of unanswered texts, she decided that she would not be able to move forward. I have NO CLUE what has been done and no proof that a tax extension was filed or that my business tax status was filed. I cannot speak for her capabilities, but her communication, it is the WORST! And I am afraid of the penalties and status of my taxes at this point. I really hope she finds better staff/support, but she will NEVER have an opportunity to put me or anyone I know in this position again.

Victoria is very experience and her staff very professional, most of my family and friends and customers go to them, they always do a great job, thet are always doing what is best for you, and get the best results, I'm very pleased with them I highly recommend them.

We tried to use their services to help our Association with their not for profit status, but after we paid them the $600 to send to the IRS somehow they went radio silent, and the IRS never got our money.

UPDATE: Just over two years now that our organization entered into an agreement, to create a not-for profit, and they still refuse to refund the $600. Do not do business with this company.

I want to start of with great customer service from beginning to end. My husband and I had lots to sort out for being our first year owning our house. Victoria was patient, polite, and very professional at what she does. Definitely will come here next year to do our taxes.

From Candia Fam

Stopped by here to complete my taxes after seeing it multiple times. The staff is super friendly and the main accountant is super helpful to make tax season not stressful!

I love Victoria and her New Stone Tax team, she is an amazing accountant and her staff is friendly, patient and they all always go above and beyond for me. I've worked with Victoria and her office for over 8 years now and I have never been disappointed. Her entire TEAM has gone out of their way in helping me find my tax forms when I didn't realize I was missing a form, they have been patient to help me look for expenses and deductions in my banking records to help lower my taxes owed and help me get any refund I was owed. I was audited some years ago from a previous accounting firm and Victoria did more than I could have asked for and truly went to bat for me.

I didn't realize how much work goes into dealing with the IRS until I saw everything she and her team did for me. After one phone call with the IRS where Victoria needed me on the line as she spoke to the representative, I was ready to punch a wall. I can't believe the patience she and her team have to practice - she had tell the rep step-by-step what to do to help us on the phone. I was conferenced in on the call because of my busy work schedule and I appreciate that because it helped me understand how insanely time consuming calls to the IRS and the state can be. I have a deep appreciation for Victoria and her team and fully understand why she's not available to take my every call - she's busy getting results for her clients like she did for me.

After months of their hard work they were able to get my audit revised and resolved. A BIG THANK YOU to this office. I recommend New Stone Tax Services to everyone for personal and business taxes. Thanks to Victoria I finally got organized after hired them to handle all my bookkeeping, since then I've had no tax issues and they've helped get my finances in order. I'm proud to say that with her advise I'm now a home owner and building my portfolio.

2 years ago I paid New Stone $1209 to do a job and it's still not taken care of. Thanks for nothing.

Friendly staff, relaxing environment. From the moment you walk through the door they make you feel right at home. When it comes to getting down to business they get you in and out as quickly as possible. Victoria and her staff are always so professional and friendly. They even have snacks for you