NexGen HVAC & Plumbing, Arcadia CA

Cesar is professional & polite. He’s very helpful & resourceful in finding a solution to make sure he resolves the issue with our leaking faucet right away.

Christian Corwin came to examine our HVAC system. He was very friendly and knowledgeable. We recommend NexGen for all your HVAC needs.

Arnold was on time and very professional! He made great recommendations to improve my HVAC system and furnace. Will be using them again in the future!

Wonderful experience! Justin was on-time, courteous, professional, very detailed in his explanation of what needed to be done to get my air conditioning working in optimal capacity. I have full confidence in using this company for my repairs and cleaning. I look forward to working with Justin again thank you Justin and Nexgen, you have an excellent employee.

Alex was able to fix my problem of not having cool air from my AC.
He worked diligently to remedy the problem and I’m very happy with the outcome.
I will surely ask for him again when another problem arises…

These guys are professional and honest.
I highly recommend them! Tommy and his crew Lukas and Mike came out and quickly diagnose the source of a pipe leak that cause water to seep out of the expansion joints of my concrete driveway. Tommy, Lukas, and Mike are top notch. Showed up on time, friendly, knowledgeable, and extremely reputable. My highest rating. Thank you!

David is the best! Work was quick, efficient, and amazing communication. Will definitely use again

Arnold came out here with such professional attitude and was very knowledgeable of everything! I Will give a A+ to him

They came immediately. Diagnosed the problem. Fixed it in under a hour. Very gentleman (ben) was and efficient

The best. Isaiah was informative, helpful and his service was more than impressive. Will never use anyone else! Thanks Nexgen!

NexGen technicians came to my house and did a complete tuneup of my AC system, they did a great job explaining the problems with my AC system. I am completely satisfy.

These people were friendly and helpful both on the phone and in person. They seemed thorough and explained the situation so that I could understand their opinion. Definitely someone to use for HVAC.

Had the pleasure of working with Patrick Cordova from NexGen for our annual HVAC tune-up. It was evident that this company truly values a high level of professionalism and attention to detail. The entire process was such a smooth experience and we have found our go-to contact for our future HVAC/plumbing needs. Thank you Patrick and NexGen!

DO NOT USE UNDER ANY CIRCUMSTANCES! This company is great…. At nickel and diming theirs customers at every turn. I was simply trying to get my water heater, furnace and a/c system for two of my properties serviced for their yearly maintenance and decided to use NexGen.

NexGen came out and found something wrong with everything. I let them talk me into spending $50,000 to replace everything. One would think that a customer spending that much money would be treated decently and fairly but sadly that was not the case.

The workers they hire vary from unprofessional to decent but weigh much more heavily on the unprofessional side. This company has a habit of scheduling you early in the morning for an 8am to 9am window and showing up hours later.

The plumbers who installed my water heater also took an hour and a half lunch break which very excessive. After everything was installed, I immediately lost all water pressure and was unable to access any hot water.

When I called Customer Service, I requested to speak to a manager. The Customer Service Representative told me Jorge was “in a meeting and would call me back. ” Two hours later I had not received a call. I called back again and was able to get ahold of a different manager named Vanessa. Vanessa informed me Jorge wasn’t even in the office or at work that day. So now this company has integrity issues and does nothing when their employees blatant lie to their customers.

Vanessa swore to get these issues resolved and two hours later I was contacted by a different manager. I can’t even remember this persons name because of all of the people I’ve had to deal with regarding this issue.

The new manager informed me he would send someone to fix the problem free of charge (Which is what I figured “Lifetime Warranty” implied).

Unfortunately I have to work double shifts until I can pay off all of this work NexGen insisted I needed. The only day I could schedule NexGen to come out was on May 27th, 3 weeks after the fact after I had to cancel plans I already had scheduled.

After all of this, I receive a text today on May 12th at 6: 15pm stating NexGen is going to be at my house May 13th. I had to call Customer Service immediately to correct this issue stating that this was THE WRONG DAY and that the correct day was May 27th.

The Customer Service Representative simply blamed their error “on a glitch. ”

This company is absolutely horrible and I regret spending so much of my hard earned money listening to these people, being taken completely advantage of and being treated horribly.

Please learn from my mistake and find LITERALLY ANYONE ELSE for your HVAC and plumbing needs!

- Ben Martinez

NexGen has been handling all my HVAC and plumbing needs for years. I trust them so much I chose them to install a new HVAC system when my old one called it quits in 2020. They are immediately responsive, ultra-professional, and always do a fantastic job. They have been coming regularly to service the new HVAC system they installed (which I love) and my tankless water heater and water filtration system. If you are looking for great and reliable HVAC and plumbing professionals, you should definitely try them.

Technician was timely respectful showed concern explained problem explained repair options gave me choice to prioritize what to do now what could wait and what is the risk of waiting showed consideration for budget concerns felt trustworthy

David Delgado was AMAZING.if I could offer 1 billion stars, I would. He was so informative, pleasant, professional and overall a great representation for this company. I hope to always have a "David" around for each service person that comes to my home. The standard of great customer service, knowledge and professionalism should be called a "David"

This was my first time using NexGen HVAC/ Plumbing and I was truly blown away by the great service. The technician (Michael) explained every step he did while he completed the maintenance of my AC/ Heating system. He made the whole experience very simple and I like how he answered every question I had. He really knew what he was talking about. The service I received today was professional, friendly, and most importantly I genuinely believe they care about their customers. If anyone is on the fence, I highly recommend you just call them and see for yourself. I couldn’t ask for a better experience. Thank you again Michael for today!