NexGen HVAC & Plumbing, Torrance CA

Had a great experience with this company replacing our water heater and furnace this week. Every one of the people we have dealt with has been pleasant, more than helpful, and knowledgeable. It was a big job, but 3 days after I called for an appointment, everything is installed and running. It's worth every penny.

I wanted to let Nexgen Know how wonderful Felipe is. I've never had anybody in the house that has been kinder, nicer, taking the time to explain things to me. He's fabulous, he deserves a big raise. Thank you,

Really knowledgable crew. Spot on with accessing the problem and providing a cost effective solution. Thank you!

These people are scammers. Their main office told me they’d apply the $88 call fee towards the total. The technician told us he can’t apply it because we didn’t order enough services. In the final invoice, there’s no $88 fee, but they added $84 on top of the originally quoted fixed cost part – the $139 air filter (worth $30 at Home Depot) became $223. I really regret doing business with this company. It’s not even about money but lack of common decency.

Professional, knowledgeable and excellent service! I hired them to clear my drain from the laundry. Great communication and updates on arrival time. They successfully cleared the pipe and patiently waited to make sure everything was working great before they left. I would definitely hire them again.

Felipe came and gave us the best service! He is very professional and educated us more with our HVAC unit. Hinestly one of the most friendly people that we've met that serviced our home. Felipe is definitely the one you should look for to give your units a service. He is very helpful and does everything he needs to. He goes above and beyond. Thank you so much Felipe!

My tech, Felipe, was very knowledgeable on the system for my heating unit. Asked question and he answereed with hestations. Great Tech who is knowledgeable and friendly.

Martin displayed laziness and dishonesty during his visit. Despite claiming a need for a new machine, he pushed a $580 heater cleaning, spraying chemicals needlessly in my driveway leaving behind a mess. He misled about a $2,000 system, suggesting unnecessary repairs and quoting an exorbitant $25,000. Unimpressed with Nexgen's tactics, I felt taken advantage of, particularly when Martin, seemingly eager for a quick profit before his vacation in 2 days, insulted my home that it was smelly, my dogs are dirty and bragged about his new home down the street from mine on top of the hill. Feeling trapped, I questioned the $580 cleaning cost, when I could have cleaned it myself only to be assured it would offset the $2,000 system he was pushing. The encounter was unsettling and left me skeptical of their integrity. I am a 24 year old female, first time homeowner and I’ve only lived there for a year. I was definitely insulted and taken advantage of. All I wanted was some heat for my family. The fuse went out and the motor could be replaced much less than 25k but they didn’t care about what’s convenient and economical for me.

If I could no stars.

NexGen keeps texting me to review their service. Well it’s funny they keep asking because they never even showed up! The technician was to arrive between 1-3pm. He called at 2: 47 to say he’d be here between 3-3: 15. At 4: 30 I got a text asking me to review the job. I was like he never showed up. I called the office to cancel as it was almost dark. The woman said she would call and speak with him and call me back. She never called back.

I did then call a local small business that came and found issues NexGen missed when they were here last…you can probably do better and have a company that appreciates your time…call them instead!

Armando was professional and knew what he was doing. Completed the tankless water heater flush and inspection as expected. Only negative was that he arrived a day earlier than the appointment. I happened to be at home at the time so in the end it worked out fine.

Robbie was extremely professional, knowledgeable, kind and great at explaining everything to me. He called before hand and was on time. I would highly recommend Nexgen and Robbie.

Overdue review, but Nexgen has an awesome after care service! I’ve had issues with my HVAC and water heater that Nexgen installed for me and whenever there was an issue, I was able to get a technician fairly quickly and they took care of everything under warranty, no questions asked. I can’t think of any other home appliance company that matches their customer service.

I called for a basic drain cleaning on my clogged master bath shower last Friday. The plumber ran the snake, got it stuck and caused a leak coming into my dining room! After what remained of the snake sat in my shower all weekend, they returned to cut the hole in my ceiling on Monday.

One drywall and pipe cut revealed the source of the leak, but they were unable to remove their snake, so cut the hole even larger, leaving drywall everywhere. Then, they did a second cutting of the pipe with the sole purpose to retrieve the snake. On the second cut, gray water poured into the dining room. Pricing to repair the pipe was quoted at $1,200/ft, I was charged for 3 feet when only one foot was needed for the original leak repair and the last two feet were because they needed to retrieve the snake!

$3,800 later I am left with a huge hole in my ceiling, drywall everywhere and a smelly dining room. To top it all off, they said the root cause was that the downpipe needs to be descaled (this was not completed) and proposed another $3,000 invoice for that! I would he happy just to have the downpipes descaled and the ceiling put back in it's original condition. Please help!

Almost a $11,500 mistake. Beware of NexGen. Either NexGen was trying to pull a scam by trying to do unnecessary work that would of cost me $11,500 or the technician and project manager were not qualified to detect and diagnose a gas leak. I almost wasted $11,500 if I didn’t asked questions.

First Red Flag. The technician used a $30 gas tool from Home Depot to test for a gas leak at my laundromat. I was told since the business is considered commercial it would be a higher diagnostic fee.

Second Red Flag. I was told that the gas line and all the connectors for 20 feet that feeds 6 dryers needed to be replaced. So I had the Project Manager (PM) show me what needed to be replaced. Turns out it was for only 5 dryers. So, the PM got on his tablet and gave me an updated quote of $9,500.

Third Red Flag. I asked how much is parts? The PM told me he didn’t know. He will have to order the parts. So I asked him how can you provide me a correct quote without the cost for parts? He told me parts are about 20-25 percent.

Fourth Red Flag. I told the PM that I will be getting another opinion. So I went to Home Depot and purchased the same $30 dollar gas leak detector that the technician used. I also purchased the liquid leak detection. I used the $30 tester next to the gas line and connectors the PM pointed out saying there was a gas leak. The tester did not detect any gas leak. I then applied the liquid around the pipe and connectors and there was no bubbles. There was lint and dust still on the pipes when I applied the liquid. So it’s something the tech didn’t even do.

Fifth Red Flag. I called the PM and told him if they can come back and show me where they found the leak with the tester they used. I also asked him if the tech applied the liquid fluid. The PM told me he didn’t know and he was going to call the tech. I proceeded to tell him the process I did and did not detect a leak. I asked him to come back and show me where they found the leak. I wanted to see how they tested for the leak.

Sixth Red Flag. The PM ghosted. Texted him a few times and no response. I texted him asking for his management’s phone number or for his management to contact me.

Seventh Red Flag. I received multiple text messages and emails from the sales manager asking if I am ready to move forward with the work. I called her and explained to her the issues I had with the tech and PM. She seemed like she was concerned. She said she will bring it to the table for review. I asked her for a refund of the diagnostic fee of $495. She said she will get back to me.

Eighth Red Flag. I called the sales manager today. 4 business days after the initial phone call. She didn’t remember our phone call and had to look at the notes. I asked to speak to management. She said she will email the manager. So it kind of sounded like the process of alerting over to management started yesterday not 4 business days ago.

Let’s see if NexGen’s management will contact me. I will update this post one way or the other.

If you do consider NexGen. Ask questions. You might end up paying for unnecessary work at a high price if you don’t. First and last time using NexGen.

Hopefully, this review gets NexGen President Bill Kean attention. I am not having any luck with NexGen management contacting me.

We just received a quote today and all went well. Lots of information explained so it’s easy to understand. If the work is anything like the quote process I am looking forward to doing business with them!

Felipe R is amazing! And so knowledgeable. He explained everything so clearly about our mini split, and warned us about a mold problem that is happening on our blower wheel and air handler. He was friendly, courteous and gave us a wonderful customer experience. Highly recommend NexGen AC!

Jason did a great job explaining the issue with our zoning board issue. Very pleased with his work.