Nordstrom, Glendale CA

Customer Service
Third Floor Restaurant.

Our party of 8 walked into the restaurant at the Americana in Glendale around 12: 30 on Dec. 27,2022. There were very only three tables occupied at that time and we had no problem getting seated as requested on two tables of 6 and 2. We were told that there were no menu items which required frying available, which was fine with us. We ordered soon before more customers arrived. There were only two or three waiters working at that time so the service was slow but the table beside us, seated after us, were served before us. None of our orders were complicated with special substitutions.

My friend who used to work in the building opposite, brought us there because it was her favorite place for lunch. She was embarrassed with the service and had to stand up a couple of times to ask for service. One time, she stood up because the only waiter around was having a conversation with the bar man and both were totally ignoring her. Classic Coke was served instead of the Diet ordered. We had to ask for Parmesan cheese for our pasta. A waitress rolled her eyes at one of us who made another request. In other words, we constantly had to get the attention of any waiter we could flag down because the services which were supposed to be basic, were not delivered.

This is NOT, NOWHERE NEAR, the quality of service we regularly receive at the Nordstrom in Palo Alto. We were ready to have an easy after Christmas meal and instead left dissatisfied with the diminished menu and the abominable service.

The excuse nowadays is that it is hard for establishments to get or retain good staff. If you cannot keep up the quality of your service, then even the customers you still attract will stop patronizing your restaurant.

I was here with my partner a few days ago to test some perfumes as a gift for her birthday and received atrocious customer service from what I have to assume was a floor manager in the perfume department. My partner was looking at a bottle of Jo Malone on a shelf and up behind us came an employee who reprimanded my partner for touching a bottle that wasn't part of the testers. There was no one to greet us outside of this person whom of which offered no "hello" or "how can I help you". At the very least he could've asked what scent she was interested in to redirect us to the bottles they prefer we'd use. Instead he made her feel so uncomfortable that we just left. I've gone to this location to purchase perfumes and colognes before, but I can't say I'll be returning any time soon if this is the kind of treatment that customers should expect to receive.

Bought a pair of chucks and jeans from here a couple hours ago. These nice ladies named Jocelyn and Jessica helped me out in those different departments and were very patient:)
Thank you ️
Also thank you to the dude that helped grab my Chanel cologne. Very polite:)

The brand Americana Nordstrom is a good but not amazing outpost of the department store chain. I grew up going to the Walnut Creek Nordstroms, but I've also been to the one in San Francisco, San Diego, Orange County and Seattle. This Nordstrom is in the second of the two tiers they have, a mall location vs an urban stand alone. It's nice enough inside just not particularly robust in terms of the selection relative to the bigger locations

One of the few stores that validates your parking. Great customer service great merchandise

I recently got a new job in a professional setting and needed to seriously upgrade my wardrobe. I used the free styling service and booked with Pernilla. I have never been happier. She picked clothes that pushed my safe styling routine but they still felt authentic to me. She was great about showing me a variety of pieces that were within budget with a few "dream"/future pieces thrown in to see how my style could expand.

I am completely in awe of my professional-style transformation. Pernilla is an incredible stylist and I absolutely recommend her. My hour long session turned into a few hours and she was still accommodating me long after the appointment. Such a fun experience! I will definitely be back. (A few examples but definitely not all of the pieces I purchased!) Also this Tory Burch fragrance - I wish I purchased bc it's so refreshing. Next time!

I purchased a $400 Clair V.bag less then 8 months ago from the purse department at this Nordstrom’s. I used it at most once a month and the calf skin on it started to extensively deteriorate. I tried to return it today (same place I purchased it) and the sales rep Jay or Jason (blonde guy) declined the return saying that it was “normal wear and tear and that they couldn’t return anything that wasn’t in sellable condition”. I asked him to get me someone higher up to speak to, he got Julie from the jewelry department. Julie also declined the return and added that returns are on a case by case basis. I tried to explain that I only used it a handful of times and that the bag was expensive and didn’t even last a year. I found out later Julie wasn’t even the floor manager. Both sales reps were very callous and not once offered to have the floor manager review this return they led me to believe Julie was the higher up. Basically they expect someone to buy a $400 bag and eat the cost for poor craftsmanship that begins to fall apart with a handful of uses. “Case by case basis” means your returns are up to the bias of the sales reps working that day. I’ve never been more disappointed in Nordstroms. Why do they carry bags that fall apart so easily and put the cost of poor craftsmanship on the customer?

Omg! I cannot even say how much I love the customer satisfaction at this Nordstrom. Erica C, the manager of Advanced Skincare is truly the best associate to help you. Not only is she kind, but she always helps me find something accordingly to my needs. Any promlems I have with my skin, I go to her. She is the sweetest! Carmine, the store manager is also amazing. If I am unsattisfied with anything around the store, he makes sure it is taken care of right away. Have been shopping here with Erica for about 2 years, and I always return to her!

Nordstroms at The Americana is a beautiful store and the location is excellent. You won't be disappointed. The store is well merchandised and the service is excellent. It's loads of fun shopping at this store and enjoying the Americana. There's reataurants, a movie theatre and a trolley. It's such a great area to shop, eat and have fun.

I recently went to this Nordstrom location for the first time. I was looking for a pair of Dior slides for a Bday gift. I was immediately greeted and welcome by Joselyne, she was super helpful trying to locate the exact pair I wanted since this location didn’t carry designer! She was extremely friendly, knowledgeable, and attentive! I was really impressive with her customer service!

Thank you! I will be back to shop for myself next time with Joselyne.

I went to Nordstrom today to get some things from Chanel and the Chanel girl Amy was super sweet and helpful she made my experience there amazing! She had the best customer service I had ever had in Chanel and in Nordstrom!

Chabelli in the men's suit department was so helpful. She and Pedram measured me for a custom shirt I needed to get made for a wedding; they were kind, patient and so non-judgmental towards my specific/random requests.

It's the most busiest Nordstroms I been to. Makes me feel like a superstar when I shop there.

I had a great experience in picking up my order. Peter was very helpful and provided excellent costumer service!
But, I cant say the same thing about you Dior make up counter employee.

I love Nordstrom at Americana.
Graer service, excellent quality and variety. Amazing store.