Norm Reeves Honda Superstore Vista

Having been doing some car shopping lately, I have to say that this is one of my favorite dealerships! The sales people here are very well informed, super helpful, and engaged. They made me feel good about the experience and sad that I couldn't find the model I was looking for to buy. One of the best car dealership experiences I've had lately by a good margin! Keep up the good work guys!

My wife and I are both seniors who are self-isolating, and we wanted to replace our 2018 Subaru Outback with a new Honda Passport. We asked 4 nearby dealers to contact us.

Dealer #1 ignored me. Dealer #2 told me I am from another planet. Dealer #3 was all about what they wanted to sell me.

Norm Reeves Honda Superstore of Vista shot the lights out. Gerrie Wilkes, Vance Willer and all the staff were A+ in every way. They responded promptly, listened carefully, gave us solid advice, never pressured, and did everything they said they would. And we never had to leave our home. Easily our best car-buying experience ever. Definitely 5 stars.

Don’t go here for service. No loaner vehicles even if your car is there for a week. Had battery starting issues for two months, they refused to replace and claimed it’s “good” even though it is not.

I can't describe how horrible this experience was at Norm Reeves Honda Superstore Vista.

I contacted them with my Out the Door Price including my zip code for taxes and reg.

They responded via email "Yes, we can do it at $35,500 Out the Door Price" and after some thought I decided to proceed with the purchase. Mind you, I live 90 miles away and it is an hour and forty-five minutes with no traffic. I initially worked with Isabella Luminacci (Isabella. [email protected]).

Of course, I wanted to confirm the price with them before making the long drive in this heat, during a pandemic, on my weekend time, because I didn't want any unpleasant surprises and games that happen occasionally at those smaller dealerships with BAD reputations. That *couldn't* happen at such a large place like a NORM REEVES HONDA SUPERSTORE, could it!? Long story short, IT DID. They planned it and should be ashamed of their practices. At least Bill Barrette saved me from wasting too much time on the road, but this is a deserved 1-star rating.

I came to purchase a car today. I literally walked around for 45 minutes and I was never acknowledged by anyone that was working there. I'm so upset because I can't believe the poor customer service I just experienced here firsthand! I finally decided to take my money elsewhere after 45 MINUTES!

Made an appointment for 9 o’clock on a Saturday morning for a software update that was part of a recall and was told it would take no more than an hour. Was called the day before the appointment and told it was going to be between 3-4 hours. Went to drop my car off at 9 and was told that it should be ready around 3 (which is now 6 hours). Showed up right after 3 and luckily it was ready. Not sure why such a simple thing should take six hours. Also doesn’t seem like there is a point to making an appointment if it still takes six hours to do a minor system update. Definitely will be going to a different Honda location in the future.

Francisco jauregui provided me the worst customer experience I’ve had purchasing a vehicle. He told me he was ready to sit down and go over the paper work. Invited me into the room then walks out to take care of another customer. Comes back 10 minutes later and makes a joke about it.

Goes over extras like some platinum package. I ask him to move on I don’t want to hear about it. Continues to go over packages and add on and tells me I’m not the one purchasing the car. And turns towards that person and starts talking to them. I’m helping the person purchase the car. I’m brokering this deal. Unreal the level of disrespect that he gave. I will never shop at Norm Reeves and will continue to tell people about my experience and reach out to Honda Customer Service to let them know about what happened.

Very good customer service Vance willer made the process very smooth felt comfortable with him he didn’t push anything on me let me take my time and put me in the right direction in everything very thankful to Vance very happy with my experience and all the help

Great service! Always ask to see if they have a deal. Got quoted full price but when and was given discount price. Also got a free ride to work and back to pick up my car.

They able to get me in the last minute, I greatly appreciate it, however I mechanic forgot to reset the oil monitor.