North Island Credit Union, El Cajon CA

I had a great experience with branch. There was an issue with a refund made to a closed account of mine.

After some back and forth with the merchant Jennifer the assistant branch manager was able to get me a refund. I’m grateful her help and felt my money was handled well.

The staff here is always very friendly. Wait times are never to crazy for a teller. I’m usually in and out pretty quickly

Gabby E.in merchant services has a bad attitude and should be working at Walmart. She definitely could use some customer service training.

Ive been here for the past hour to open account and not one banker that has passed by me and has made eye contact has smiled or said we will be with you shortly nothing. 2 people have already left. Aurora Rico excelete service thank you!

Best Customer Service, never a long wait in line. I will never need another bank again. Thank you NIFCU

This is the best credit union in the world! The people there are genuinely concerned about every member. You’ll be very impressed by the professional, yet down to earth staff members eager to greet you with a smile. These guys are #1 in my book, Do yourself a favor, go out and meet manager Kirk Gentry & assistant manager Monica Smith at the El Cajon branch. You’ll see what I mean.

Sincerely,

George & Josie
Members since 1967

This review has more to do with NICU as a whole, and not just this specific location. The credit union has been going downhill for years. Nothing they do wrong surprises me anymore. They closed the Santee branch, which was the most convenient branch for me, so now I'm forced to go to the El Cajon branch. However, for me, the most frustrating thing has been their disappearing app announcement. All last year (just about) we were teased with an advertisement on the NICU website that discussed a NICU app coming in early 2013. It's now April, the posting is gone, and there's been no word.