North Walk Villa Convalescent Hospital, Norwalk CA

Brought my grandmother here for care and I couldn’t be happier with this location. She was greatly taken care and I’m glad we decided this location. A great experience and I will be referring friends and family here

I want to thank all the Nurses at North walk Villa for all their dedication and hard work during these trying times. I want to take a minute to show My appreciation to all that sacrifice their time, health, and sanity. I admire the patience and willingness to keep working during the long shifts. Thank you for taking care of our families when we are not able to! And going the extra mile to make them feel comfortable and safe! I know that most patients are difficult and home sick during this pandemic but you guys go the extra mile to make sure they do not feel alone! Special shout out to Nurse Laura, phoebe, Gloria, Jackie, Emily, eve, and Mayra! You guys are the best! Not everyone can do what you do! Thank you HEROS!

I DO NOT RECOMMEND this place to anyone to place their loved one here. Staff is inconsiderate with patients, they don’t care. There’s no motivational efforts on there behalf for patient to feel or show progress in their well-being. No additional extras are done for patient to fell supported by staff. Family is not notified of any changes made. Very disappointed with the staff members of this facility Phoebe, Nicole, Eva. The facility’s recording prompt indicates this is a qualitative caring facility.it is not!
Especially on weekends staff is incompetent and lazy to assist the elderly. Staff lacks professionalism, they also need attitude adjustment when speaking to family members. Will be moving forward to contact corporate office and filing complaint with BBB.
Even doctors suggest that we file complaint because they’ve also seen that staff does not care for their patients, doctors see their work ethic is unacceptable and unprofessional. Staff still receives their paycheck regardless of how they perform their job duties.
If your family member is here at this Norwalk facility please be sure to check in with them at least two or three times a day to ensure they are being taken care of and are meeting their needs.

This place is horrible, they let patients contract the covid19 virus without contacting family members. Which is resulting in deaths. This breaks my heart!

We'd like to greatly appreciate the following nurses for helping my mother (Kathy) recover from surgery. They are Ms. Kendall, Ms. Rosie, Ms. Francesca, Rollee, Ms. Jackie, Alan, Alvino, Bob, Saul, and Ramon. My mother got all the medical attention she needed and she wants all of you to continue doing your work in an excellent manner. Stay kind, sweet and patient. We know that this is a hard job working at a convalescent home and we take notice of your patience and meticulous work. Thank you again!

I used to work at northwalk villa in 2003 and i made sure the patients had a decent place to live and the nursing staff went above and beyond

Thank you for the very accommodating staffs. Not only that they are personable but they are kind too. More power and the Lord bless your compassionate hearts there.

GHETTO, GHETTO, GHETTO! IF YOU HAVE A LOVED ONE HERE BEWARE! MY DAD WAS HERE FOR A WEEK. THE PLACE IS OLD. THE STAFF IS LAZY AND THEY WILL STEAL FROM THE DEFENSELESS PATIENTS! THE STAFF STOLE $300 FROM MY DAD'S WALLET THAT WAS A BIRTHDAY GIFT. SINCE THEY DIDN'T TELL US IT NEEDED TO BE DOCUMENTED IN HIS INVENTORY WE HAD NO PROOF HE HAD IT! 2 STARS CAUSE HE MADE IT OUT ALIVE!

I just removed my father from this so called rehabilitation center. He was transferred here by the hospital where he went through surgery 7 days ago. My father had a tumor in the tail of his pancreas, his gallbladder and spleen removed. The five days he was in the hospital, the surgeon had him on a liquid/soup diet. Today, when I arrived to see him at this place, they were already feeding him pasta with Alfredo sauce and shrimp and a piece of white bread. It was delicious, don't get me wrong, BUT my father just went through major surgery. He is a diabetic, has hypertension, and hypercholesterolemia. Who on earth would take a patient's diet from a liquid straight to a regular diet? Then, why would they feed him everything he isn't supposed to be eating? I was very upset to see this so I decided to go ask the Charge Nurse who they had listed as his doctor. He gave me some weird name that I had never heard. I told him my father has his primary physician, why would they change doctors on him? He said that because while he was staying there, that was the doctor he was assigned. I realized then that no matter if the facility was right or wrong, if they have their "special" doctors, then it is for sure that those doctors are going to back up any decision the facility makes even if they are wrong. That was when I asked to speak to the Director of Nursing (DON). It was pointless as he insisted that while my father was staying there, the facility was going to assign the doctor who will be treating him. My father was placed in this facility because his oxygen saturation was not within normal range, and he needed to be on oxygen. When I arrived, he was not on oxygen. He told me that he had been walking around the facility throughout the day without oxygen. When I arrived, I took his vital signs (I am a Licensed Nurse) and everything was within normal ranges so I decided to take him home. I love my father and I would not let him stay in a place where he is supposed to be "rehabilitated, " but instead, they are feeding him everything he is not supposed to be eating. I have worked very hard to bring down his weight within a healthy BMI, got him off his medications for diabetes (including insulin), cholesterol, and hypertension. I will not let anyone's lack of knowledge in nutrition mess it all up. This facility does not care about their patient's well being. All they care about is the money they get paid to have the patients stay there as long as possible.

That's a facility where the administration don't care about patients. They think they're the big s.t, but they are full of s.t. They think they can do whatever they want to patients, but they should know; without patients they have no businnes. The staff on the floor, they're really good!

I have had many experiences with skilled nursing and rehabilitation facilities in the past, including ones my loved ones have been in. I have to say that this one is a true Gem! Not only are the nurses and Rehab team excellent they are caring and compassionate this goes to say about their administrative team as well. I’d highly recommend this place.

I would not bring my worst enemy here. Had a terrible experience. Staff is rude and lacks patience and compassion. If you’re looking for quality care for your loved ones look elsewhere.