NorthBay Health Primary Care - Vacaville

On my first visit the nurse indicated to me that she is ant-vax and she thought we were on the same page. I let her know we were definitely NOT on the same page. On my next visit, I had explained to the nurse I was in tears with category 10 pain. Nevertheless she forced me to stand on one foot, with out aide of my crutches when I was exhausted due to lack of sleep. If she could have said "I don't care" she would have. There is a political agenda among the nurses there that everyone should be aware of. Might even be Q~tards. BEWARE!

This office is very short staffed and you will be waiting well over an hour after your scheduled appointment just to see your doctor! Office scheduling and coordination is very poor. I walked out as I had to work. If you have an insurance that covers elsewhere, you may want to re-consider your available options. Otherwise the people are very kind and the place is clean.

I now been with two drs on with my 3 rd new dr because one i'm with is moving to fairfield.they don't listen to you they treat you like you have no idea what's going on.being told nothings wrong and get bunch of tests done and find out you got a lot going on:/ then they tell you they sent out referrals and never did so after 3 months go bye your right back to square one:/. With another new dr and got to go threw everything again:/ very disappointed because North bay in the beginning was a awesome place they really cared now they careless about you:/ it's been over 4 years i been with them

Worst care possible. On multiple occasions I tried booking online appointments with there pediatrician and they will either send me the wrong link to a different doctor at a different agreed time or just don’t send it at all. I called multiple times spending literally DAYS on the phone trying to simple get an appointment that never ends up happening. They are not helpful at all and clearly have no idea how to do their jobs. If you care about your child’s health do not take your child here

The absolute worst care I've ever received. I visited Dr Hernandez and her care team for a physical and new patient exam and I've never been more disappointed in the lack of care and communication I've received. For one the Medical assistant didn't address or even write down all my concerns that were related to visit. They order labs for my blood and never got back to me. After a week of trying to get my results and being rudely spoken to by her care team I decided to make an in person visit to rectify the situation and get my results. It was then they tell me that they never sent off my results and I needed to come in again to to give another sample. So what happens to my initial blood draw? No one knows. I suggest you run far away from this place if you value your time and health.

This happened all in the ER on 12/29-12/30 2018. I was never moved to the medical floor because they were full. Sure. I'm only giving 2 stars because the lack of communication with the Dr's. The nurses every one of them were amazing. My complaint is the fact that the Dr's ordered tests to find out why I had pain in my left side of my chest and under my arm. First they told me I had a heart issue. I didn't. So I asked for a CT to see why I am hurting that didn't show anything. So after 2 days a Dr came in at 4pm Sunday and said he can order a MRI so I told him I agree, anything! I want to get to the bottom of this terrible pain. All the while they only gave me Tylenol and morphine. So by the time I got the results back it was 9: 45pm. Over 2 hrs after the MRI was done which I was told I would have the results in an hour. No Dr came in to tell me the results. The head nurse came in and said well we don't see anything but you do have severe scoliosis. No kidding! I've known this since I was 15 yrs old. I'm 59 now. They released me and said I needed to follow up with my primary Dr. I was and still am in severe pain. They sent me home at 10pm with no pain relievers. I didn't want Norco or Percocet. I have bad reactions from them. So I got nothing. The next day after fuming over this whole experience I called the ER and talked with an amazing young man nurse. I told him I should have never had results of my tests come from a nurse OR even the head nurse. I asked him to have a Dr call me. Today will be a week since I went to ER. Still in pain and still no Dr calling me. I went to this hospital because it had 4 stars. I am a full time rv'er and the hospital near me only had 2.4 stars. Maybe I should have gone there. No difference in results.
I want to thank every one of my sweet, caring nurses for everything they did. No thanks to the Dr's at all.