Novell & Novell Counseling Services, Temecula CA

I used to go here for mental illness issues. I was told that I was a "lost cause" and they dumped me out after taking money.

Just had the worst experience with Shannon Montoya. She was assigned to me but is not a licensed therapist and ended up making my sessions about her and taking offense from my sessions when I clearly expressed that wasn't my intent. She would then just go silent and not respond to me saying that therapeutic silence was her response. What a charlatan. She has now made my experience with therapy worse and caused more trauma in my life. When I spoke with Ben Novell about this and asked if he just hires whoever and that I could do her job he replied that I couldn't do her job and was incapable. This office is trash all the way up to the receptionist who wouldn't book my next appointment without me having to speak with Ben and now I just have to wait for a call back to see when i can schedule with Jason who is supposedly licensed. Don't use Shannon Montoya and Ben I hope to see you soon.

The therapeutic journey is not easy, therefore finding a place and a therapist that is passionate about helping their clients through rough patches in life in the most supportive way is just the biggest blessing.