Nudie Jeans Repair Shop, Los Angeles CA

Review for the store manager that refused to exchange brand new jeans literally next day.

Jeans are good quality just not the right size. Strangely enough he mention while working on his sewing machine that he will make an exception and honor return even after 60 days if tags were attached?

Place across the street American Rag have 14 days preferably with a tags exchange only. As an insult he added that he will take it back for 20% of the new jeans I will decide to buy? That’s the most bazaar retail experience I ever had, truly comparable to video store I used to frequent years ago when they will charge you if you don’t rewind your returned videos. Sad.

Reply

I’m not sure how I “failed to provide” full picture of complain where its just a review of my shopping experience at your store I can provide all the receipts and tags that this jeans being sold. Beside it’s not a complain from my understanding there is no one to complain too.

If you looking any reason not to exchange jeans day after I’m sure you will find it. Both times I visit your store there were more employees than customers if there were any I wonder why?

If you thinking that you will buy brand new jeans that I bought yesterday back for 20% from $185 or towards my next purchase let’s say $200 and that will be $40? That was your offer? It’s insulting to anyone who have half of brain! I’m not made of diamonds and momma raised no fool! Good luck you may need it!

Great selection and excellent service from Josh who took time explaining the items and letting my wife try on multiple jeans to find her perfect fit.