Oakland Acura

Raymond and Gary in the service department at Oakland Acura are awesome. They are always willing to help me out when I have car issues. I know that they'll take good care of me and make sure I'm back on the road safe and in a timely manner. Thank you guys for the excellent service!

Truly exceptional customer service! Thank you to Raul and Brad. If you re in the market for a new Acura this is the place to be. They are very personable and had more of a family friend feel. They went above and beyond to make sure I got everything I needed was right and i got everything i needed. The process was painless and efficient. Thank you again for the phenomenal service Raul.

I alway come here to get my car service done and they alway do an amazing job. Raymond is one of the manager there and he is the best person for you to see and talk to.

Would not recommend if you value your time and money. Booked appointment in advance, they knew that I am coming from San Francisco and that I don't have car I need to use uber. When I arrived I found that there are other byers checking car and ready for test drive and most probably to buy car. And manager wasn't even aware of it until he went for keys. Other customers came from San Jose, so they probably also booked appointment.

Raymond Leung is the only reason I bring my 3 Acura’s to OA. He’s knowledgeable, professional, excellent ppl skills, honest and most of all trustworthy. All the ingredients for a successful manager who represents OA. Thanks Raymond.
Jan Masaki

(Two weeks ago)
I called and spoke to Tyler Issa to inquire about purchasing a car for the first time. I had a million questions and he patiently answered them.
He's really nice and friendly right off the bat!
He and Ray worked with me and I was approved for a car.

Let me first say this. They both did everything they could to find the perfect car for me working with my budget, and credit score. They really treated me like family. It was genuine and I "WAS NOT" pressured or felt like it was just a sale.

They have offers for recent graduates as well (terms). The process was literally a couple of hours and I have had my car for two weeks.

Tyler thoroughly went through everything about the car and even referred me to a car insurance company that was affordable.

Ray went over the purchase, bank stuff, and leasing terms and conditions. They were genuinely happy this being my first car purchase.

The team at Oakland Acura is amazing and I'm highly satisfied with my car, the service, how easy and fast it was, and even the follow up.

Thank you again Tyler and Ray for doing EVERYTHING you could to make me a satisfied customer. You made my first time car purchase very easy and rememberable. You are greatly appreciated. I'm very happy

Friendly and professional service.

First time buying out a leased car, so it definitely was nerve-wrecking because both my husband and I were not familiar with the process. However, Ray and Tyler (maybe Taylor.sorry, I forgot!) made sure the process was stress-free and treated us like VIPs. We were able to get the refinance rate that we wanted along with a warranty option within our budget. Although it took 2+ hours (just like purchasing a new/used vehicle), Ray and T were very patient with us and answered all of our questions. We felt so bad making them run back and forth with the numbers, but they never showed any negative vibes and kept a smile.

I have another vehicle leased and I am confident that when the lease is up, I won't go through a 3rd party. My business will be with Acura. Thank you again for a wonderful experience!

During the pandemic I wasn't sure what to expect when going to get my car serviced. I was pleasantly surprised. It was quick, efficient and safe!

My experience from purchase to continued maintenance on my MDX has been wonderful to say the least. The team at Oakland Acura is amazing.especially the service team.

As always the service was excellent. A warm welcome, clear precise communication, fast problem solving and the work was done efficiently and in the time frame expected.

Timely, professional, attentive, and kept well-informed of what service my care required during my visit. Thank you.

Very friendly staff. Paul was a great salesman. Very patient and very knowledgeable. Matt, the sales manager stopped by and introduced himself. I highly recommend this dealership. A10+

Paul Dixon is exceptional. This is the fourth car I purchased from Oakland Acura. I have always received great service from purchase to maintenance. I love their new facility and the staff remains solid.

I will always bring my cars here at Oakland Acura by Oakport. The service managers are always friendly and happy to help. I always appreciate them going through the paper work after the service and let me know what I need to look for in future visits. Thank you! You all are amazing. Jose and Raymond are the best! Always try to get one of them to be my advisors.

Quick and painless service experience as always. After arriving for my appointment time I was greeted by Jose, which helped me with the best possible care. Would recommend and come back again.

Gary Wong is probably the best service manager I interacted with. He's incredibly knowledgeable, professional, and courteous. He's a true asset to the dealer, and because of him, I would highly recommend this dealership to anyone. I am so glad to have found Gary. Top notch experience.

Great people and great service! They go above and beyond with cleaning along with accommodations each time.

Everyone at Oakland Acura is exceptional! The service is excellent and always thoroughly explained prior to doing any work. The facility is gleaming and I choose spend time working there while I wait for my car. Gary is my technician, and he's smart, courteous, and offers authentic advice. The only drawback is that Acura doesn't have an EV scheduled anytime soon on the roadmap.

The service department at the Oakland Acura is truly exceptional! All of the staff members are friendly and courteous. It's easy to get a service/maintenance appointment there, if I need a loaner car or a ride, it's always available-if I tell them in advance. They will text you when the car is ready and I love that feature.

While hiking someone attempted to break into my car; thankfully they didn't take any belongings but jammed the lock entry into my car. I called and was able to get an appointment in right away:) Ray got me set up and let me know they could get the new piece in the next day. I dropped my car off 7am the next day and it was ready by 4pm. They even threw in a wash and vacuum: D Amazing customer service, quick and reliable! Thank you so much for your help here. (A note: I went in during COVID and everyone was wearing masks and distancing themselves which I appreciated, felt very safe)