Ocean Club, Redondo Beach CA
| Address | 300 The Village, Redondo Beach, CA, United States | ||||||||||||
| Phone | +1 310-361-3987 | ||||||||||||
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| Website | www.lyonliving.com/redondo-beach-california/ocean-club | ||||||||||||
| Categories | Condominium Complex, Apartment Building, Apartment Complex, Apartment Rental Agency, Furnished Apartment Building | ||||||||||||
| Rating | 1 2 reviews | ||||||||||||
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Ocean Club reviews
2 Worst experience of my life… with a leasing office.
My wife and I called multiple times to inquire about available units. After various attempts and no response I finally got ahold on Sydney. I tried to introduce myself with warm conversation, but was immediately met with a rude and condescending demeanor. I gave her the benefit of the doubt and moved on, but she proceeded to be snarky and short. I scheduled an appointment to view an apartment but was never sent any sort of confirmation. An hour or so later, I received a call back from the leasing office to confirm my appointment. I expressed my frustrations with the office manager, and shared some feedback of my interaction with Sydney, in hopes this could be useful for improving there customer experience. Unfortunately I was met with even more sass and belittling tone. All though the units here look intriguing, I will definitely not be moving forward with Ocean Club.
Good luck getting a hold of someone here! Red flag #1 They don’t answer the phone or call back. Red flag #2 After 4 days of calling and leaving voicemails, you finally get someone on the phone, by the name of Sydney, who says good morning when it’s 2: 30PM … clearly oblivious to the fact that it’s the afternoon. I wonder what she had been doing for the past 4 days? Definitely not working. Red flag #3 Forget trying to crack a joke, she’s seething with hate and rage and gets passive aggressive, rude, and condescending. Red flag #5 she never sent the information she was supposed to send. Sooo she again, doesn’t do her job, clearly. Finally, red flag #5 someone from the office calls you 3 days after your last voicemail - and when you tell her you had a bad experience with Sydney she says “Ok, that’s your opinion, and hangs up. ”
Don’t paint red flags green folks. The management is clearly miserable, hate their lives, and a clear indication that they will try to make your life just as bad. RUN RUN RUUUUN FARRR FAR AWAY!
Oh, and Sydney + Staff … you need some real customer service training. I hope you guys get it, or new jobs. Whatever comes first. That’s my opinion. K bye:)