Old Town Shanghai, Sunnyvale CA

The proprietress is very welcoming, and most of the meals are authentic and reasonably priced.

Authentic dishes. Good service. Hot and juicy pork buns. Great place to soothe my homesick

I ordered wonton soup, and the meat filling was still frozen. When I asked for a replacement, they just threw away the wonton I had already bitten into and reheated the remaining ones. Throughout the whole experience, they never apologized.

The food was served quickly. The sweet and sour short ribs and pan-fried buns are both delicious, and the wontons are average. The pork rib rice cake turned out to be a large piece of pork chop, and it was very salty.

Great Shanghai restaurant. Very popular. Pan-fried buns and Noodles are all yummy. Highly recommand.

Tiny portions (17 dollars for 8 small rib cubes?), overpriced items, slooow service (gave our ordered bao to the wrong table). Not recommended. Check the one in Palo Alto, that one is better all around

I would be exaggerating if I said the food is average. The dishes are oily, salty, stale, I didn’t get a sense of Shanghai food, though we ordered all the typical ones: 马兰头，熏鱼，红烧肉 etc。

What is worse is they automatically added 18% to the bill for group of more than 5 people. However, my younger daughter (8 years old) didn’t eat anything and barely sat there for 10 mins and left. But we were still charged for the 18% automatically. When I asked, a staff member gave me a cold shoulder and said it is a headcount regardless of eat or not or how long she sat at the table.

BTW, their POS won’t take Apple Pay, which seems to be very unusual for a restaurant these days.

Food was ok, owner is very mean to her employee, literally insulted her employee by saying “she didn’t have a brain” in Chinese, made me super uncomfortable

Expensive, mediocre food, very oily and bland taste. The bao is a bit too sweet, the dumpling is not fresh, the pork is salty… i regretted

The food tastes very average, the portions are very small, one person needs to eat two dishes, and the service is also poor. There was a mandatory 18% tip for five or six people and we were not told in advance.

I originally wanted to give 10% as the most, but I don’t recommend it!

Incredibly awful service. All of the waitress were so rude and one of them even yelled to me and blame me. I waited for over an hour and didn’t my fried buns but I saw more than 5 people ordered the fried buns after me got their food. I wish I could give 0 star.

I am extremely disappointed with my recent experiences at this establishment. I used to be a frequent visitor, and one of the waitresses, an elder lady, was always very nice and accommodating. However, my recent visits have been nothing short of horrible due to some extremely rude waitress.

I was told that my order was ready, only to find out that it wasn't prepared after waiting for additional 50 minutes. To make matters worse, I discovered that they had my food ready but were prioritizing other orders ahead of mine. When I inquired about the delay, the waitress rudely yelled at me and kept lying, claiming my food was not ready and I need to wait outside the property.

This lack of honesty and respect is unacceptable. I ended up canceling my order online due to the mistreatment and dishonesty from the staff. Sadly, some of my friends also encountered similar issues, and they, too, noticed a decline in food quality.

The rude behavior of the waitress and the poor service have left a lasting negative impression on me. I have decided never to return to this restaurant, and I cannot recommend it to anyone else. It is essential for businesses to value their customers and provide a positive experience, but unfortunately, that has not been the case here.

When here the day after an event at the SAP Center and the food was truly my cure for the hangover.the taste of homemade soup and unforgettable flavors. Glad we found this place and I would come back for more.

Not really good. I don't believe that the braised prawns eaten by Shanghainese are salty, sweet and greasy at the same time. The white chopped chicken has no taste...

The short-haired waitress is particularly arrogant and rude. If you want to experience it, you will not be disappointed. You can fully experience her service of throwing tableware for you and appreciate her dismissive face. Four out of five times we came to this restaurant for dinner, we were treated coldly by her, and the remaining one was because we didn't meet her. Will not come again in the future.