Onyx, San Francisco CA

Amazing selection of clothes from local and ethical companies. Many of the clothes have a simplistic but unique twist. The owner is extremely helpful and friendly and their cat is so cute!

**This review is solely on the customer service**
The store looks gorgeous and the clothes seems really nice but I don’t see myself going back.
I’m a strong believer if you aren’t going to do something in good faith then why do it at all? I came by last Thursday with the intention to leave with something, I had seen a dress on the display that caught my attention and was hoping to find something cute for my birthday. It was sprinkling and when I asked about the parking in the front the woman working told me I’d probably get towed to read the signs so I’m like okay I’ll be back. I go looking for parking, finally find a spot and walk back by this time it’s probably 6 on the dot (business closes at 7) once I’m in the front I see the lights are off and I’m a bit caught off guard and she tells me she’s leaving since it was going to rain, a bit disappointed since I wanted to look around; at the end of the day my review could have ended here but she offered to open back up for me which had me excited to look around and leave with a piece or two. As soon as she opens the doors back up I can already feel she’s upset that I am there, she’s totally annoyed. I pick something out and I could totally feel the vibe of “when is she getting out of here? ” She then proceeds to say “it’s really coming down “ referring to the rain (it was lightly sprinkling) I put the dress back, and just sigh* okay I should go. She’s like I’ll be back here tomorrow; which cool if I had the time to come back.
I wish I would have felt more welcomed, it would have been better if she’d never opened the door back up for me then I wouldn’t have felt such an ugly vibe from her.