Orangetheory Fitness, Cupertino CA

Disappointed in their customer service experience. While visiting from out of state I was asked to fill out a new member form and for my credit card to keep on file, and was then charged a cross regional fee. Nothing wrong with the fee but it would have been nice to know they weren’t just keeping my card “on file”, but that I was being charged. The next day I went again and while putting some stats in the tracker I see an updated picture on my profile- a picture of me that same day taken of me without my knowledge or permission. Just felt creepy. I called the studio to provide feedback to the manager and was told they had “just left” and would call me back but of course never did.

I love this place! The coaches are amazing. They walk around and help you with form and techniques. The front desk people are super friendly and helpful as well. I know that I'm getting stronger and healthier thanks to them.

When you're a member of any other studio and go to this studio, they ask for your credit card before the class! I found this rule inconvenient as I've already paid for the class through the app, and I'm used to not taking my purse to orange theory. Besides, I've been to other studios, and none of them ask for a credit card! I don't understand why they have this rule as they can quickly check the info/classes of any attendance in their computer system.

Great coaches, great facility, great atmosphere! Come for a one hour structured training session!

Had a try out there today. The gentle man and young lady at the front desk were professional, and friendly. The facility is very clean and well organized. You get a heart rate monitor to wear during the workout. Through out the workout you can keep an eye on your heart rate and related data. A hour flew by when you were totally engaged in the exercise. The instructor took her time to make sure your form is correct.

This studio is ridiculous, I brought a friend to try a class, the front desk took her credit card information and charged her $30 without her consent
Also the coach Cibele doesn’t hold the group strong

I like the patient explanation of the course environment, coaches and front desk staff! Mainly it was the course that let me fully experience it! Didn't waste my time!

I love the coaches and the class. I would recommend OTF to everyone. I am giving 2 stars for the OTF app and for insensitive understanding from this studio. The app may not show a cancellation as a “Late Cancellation”. You will not go to class thinking you have cancelled the class but you will be charged because at the studio end, it did not show the cancellation and they will mark you as “Late Cancellation”. I don’t know how the backend is working but there seems to be an issue that nobody seems to take the time to understand. I am hoping someone at OTF will listen and look into this issue

It’s a good place for group workout sessions. You try to push yourself for better body fitness in the 1 hour long session. The coaches are amazing and they help correct our posture on the weight floor.

I liked this gym. Great service and their staffs were friendly. Good working machines and organized.

I like it a lot when the goal is clear for the workout, guided by experienced coach. In addition, I like the changing pace which is really effective to stress the heart in a better way. I got the premier pass)

I am a huge fan of OT in general. I’ve been coming to this branch for the past year. The instructors at this branch are great and really keep you motivated throughout the workouts! Special shoutouts to Brandy who has an awesome teaching vibe, and Dewone who has awesome playlists.

Happy Birthday, Orange Theory Cupertino! It’s been one year since OTF Tino opened and it’s also been one year since I’ve worked out here. I’m super glad my friends and I decided to join Orange Theory Cupertino. We have the best coaches in town; they really get to know their members. They encourage me to work to the next level and get the most out of each workout! Plus they play great music to get you moving! What makes the difference though is when you first walk in. The SAs always make you feel welcomed and they are always helpful. Shout out to our amazing SAs! THANK YOU FOR MAKING MY EVERY DAY EXPERIENCE AT OTF A WONDERFUL ONE!

I joined OTF Cupertino 9 months ago and this location has the best of coaches, music and of course the front-desk staff team. I love the energy, the welcoming feel and the motivations from each class. For those days that I don't go to OTF I feel something is missing. I am proud to say that I work out at OTF and it has positively changed my life for the better! Thank you!

I have a hard time working out consistently and staying motivated. OTF makes me move my lazy butt. The classes are efficient with great playlists, friendly staff, and awesome coaches.