O'Reilly Auto Parts, Citrus Heights CA

Called this store on Friday to confirm they would test and replace my car's battery. The girl asked my year make and model and told me "yes we definitely do that". Get here Saturday morning, and they tell me 100% they don't do this.

I specifically called ahead and was very specific with my questions because I knew my car's battery wouldn't have the juice to start backup so now I sit in the parking lot waiting for a jump to go get this battery taken care of somewhere else and will NOT be returning to this store.

Went in for a new battery. Still had a warranty on the old one that was dying, and Andrew was awesome and replaced it for me right out front. Thanks for your help!

Requires a face mask even for those with respiratory conditions! This isn’t state policy; this is bad policy of O’Reilly.

I have always trusted them to be honest and upfront with me, and treat me fairly, the same way I treat them.

Usually right on spot. Last time clerk was trying to sell me wrong product, but people make mistakes just do your own research first.

I purchase almost all of my auto parts at O'Reilly's if something is not in stock they will go out of their way to find it. I also like they do price matching.

That sarisky got there was excellent they help me with all my problems and even went out of their way to help me with installing my brake light I was very very pleased

We purchased a windshield wiper replacement here and found exactly what we needed. The man who works there installed it for us. Our model of car has one of the more complicated wiper connections so we were grateful for the help.

Purchased tire chains from this location. Didn't need to use them as they were not required to put on for my trip to Tahoe. When I went to return my $88 chains they refused to let me return them. Saying they looked to be used.
So the gentlemen sold my husband and I chains that had been used? I will never go back to this location again! Absolutely horrible to do this to a customer. With taxes included the entire purchase was over $100.
I went to another location and they told me they weren't used. Just appeared to be oxidized. Got my full refund back.
Shame on you for refusing to return my money.

I come here for just about anything car related. They have good sale prices that you can't even beat online. I get car wash supplies and oil on sale here and the prices beat Costco's.
The customer service is excellent, they greet you when you walk through the door and ask if you need help finding anything. They have ut all or can order it with in a day or so its in. I formerly used Pepboys but they aren't as friendly and it could be a while before anyone rings you up. Here they're on it like they care that you are shopping there.

Went to get wipers I had to get all 3. The parts man was kind enough to put them on for me. Then he refused a tip. People so rarely go above and beyond. I wish I could remember his name!

Usually might go to auto parts store. Sometimes it depends on the need and I may have to go somewhere else, but they usually have what I'm looking for.