O'Reilly Auto Parts, San Jose CA

Great staff and definitely a grab & go location.
Can get busy but transactions and customer service are perfectly balanced making it easy to answer questions without impacting another customer’s experience.

Rude employees that stand around the parking lot staring at customers. It made me so uncomfortable that I left and went to AutoZone

I am a fan of Oriellys. Each store is easy to navigate, prices are reasonably satisfying and I've only had 1 issue. The line was quite long once. Great place to get the DIY parts.

My daughter had a terrible experience there yesterday 8/23 around 5-5: 30pm. Her car battery died again so someone helped her jumped her car. I told her to go O’Reilly and buy battery and they will help her to install the new battery. They refused to help her and asked to come back the next day around 1pm. They have 5 people just standing there and the lady said that they are short-staffed Not even 1 of the 5 people help her carry the battery to her car. She went to O’Reilly Alameda and they helped her right away installing the new battery. I would recommend going to O’Reilly Alameda. Please do something about this.

It's says closes at 9 pm I got here at 8: 50 and door was locked the last customer who walked out said 1 dude was by himself so I'm guessing that's a good reason to just shut it down.i don't mind wasting gas for the store being short staffed.its not like gas is almost 7 bucks a gallon.

They said their scanner tools are broken. They couldn’t check my batteries. Not sure how true is that.

ASK FOR JESSE HE IS VERY KNOWLEDGEABLE AND KIND AND HELPED ME GET THE RIGHT SPARK PLUGS AND GAVE ME SOME OTHER RECOMMENDATIONS

Was visiting my daughter for the weekend and did a front brake job on her car in her apartment garage during my stay. This place had all the parts and tools everything I needed at a good price with excellent service. Thanks!

If it parts for your car that you need O'Reilly's is the place there not like the auto zone there better.

This is a great store to find parts. Right now they are difficult to get to due to major construction on 4th. Use Commercial to get there, and to get out head north on 4th under the freeway. They will be worth the trip.

Tough to get to with all that construction on 4th street. Looks to be there for at least 2 more months

This place is a joke! Gabriel order my car part for my car, to be delivered on Sunday afternoon. I went to pick up part, and Gabriel had ordered wrong part. Mind you, I paid for Lyft for a dry run! The worst part Gabriel sound like he wssnt concerned! Save yourself time and worry, dont go to this location!

I came here to buy bulbs for my side marker lamps. Started the job in the lot, dropped the bulbs, went back in to buy another set. If you're clumsy like I am, don't leave the store right away. Fix it right there in the lot because you might need to buy more parts.

Great service! I found a tiny bulb for the dome light of my car and guy there behind the counter was so helpful and nice.

Terrible service. I spent over 30 minutes in line just to buy a gallon of coolant. There were only 3 people ahead of me in line, and there were three people on staff, but only one person worked the register, and he spend most of the time answering the phone and ignoring the people in line. As I write this, I am still waiting in line, with 7 people behind me, most of whom have also been waiting 30 minutes. I would recommend going literally anywhere else.

Hard to say how to rate this. It's a large location with a lot of stock. The employees were kind and helpful. I had to ask for something kept in back. They looked it up and gave me two options. I asked for the less expensive one. They disappeared to find it. Eventually they returned and told me it wasn't in stock after all, and they brought me something even less expensive. I asked whether it was the right thing, and if so why didn't they give me that option to begin with? They said they just didn't scroll down far enough the first time. Sounds like they tried to cheat me, doesn't it? On the other hand, they were the only location of any auto parts store that had any options for me at all. Shop, but with caution.