O'Reilly Auto Parts, Pleasant Hill CA

This is my go to part store they are always helpful and willing to help you find what you need whether it's a tool or researching a part for a old Ford. They are terrific to deal with.

Very Unknowledgeable about vehicles at this storeTry to tell my wife Before looking at my vehicle on the computer Tried to say that the vehicleThat we have was not made in the year that we were telling him He was wrong And then on top of that They made my wife wait in the store for a half an hour with our daughter while the manager finished a job interview If you do not know about cars you probably should at work at a storeThat sells parts for carsYou can give the wrong person the wrong part 1 day and somebody's going to get hurt

Shocker, they pulled the wrong part off the shelf, now I gotta go back and get the correct part.

The Manager, Tyler at this store is amazing. Not only did he help my mom with a super difficult headlight (2010 Accord), but he also read the code for my check engine light for free. I searched many places and the price ranges for this were $70-$200 but Tyler did it for free and super quick. Thank you Tyler!

-Nick

Wow. This shop and staff are amazing. I thought I was going to have to make an appt at the auto shop to replace my headlight. And who has time for that? Decided to see if I could get the part and do it myself. These guys couldn’t have been nicer or more helpful. Ask for John. 10 stars!

Tyler is a lifesaver! He offered to look at my car when I came in with a question about the bulbs I had purchased there earlier. I waited for him to help out the other customers before coming out to my car. He gave everyone professional, courteous help. He ended up replacing both bulbs for me. I've never received so much help at an auto parts store. Thank you Tyler!

They have really good customer service at this store so high five to all the employees here! Keep it up. Kudos

I always go to OReilly for my car & with my lack of auto maintenance/repair they are patient and friendly

I had a dead battery. I called and spoke with a very knowledgeable man, named Francisco S. He sold me my battery and changed out my old one with in minutes. He is a great sales guy and mechanic. I highly recommend this location. I had an excellent experience. They're prices are great as well!

SO HELPFUL! Patient, respectful of the fact I know NOTHING about cars highly recommend and definitely found my new auto part shop!

Rude people would rather answer a phone call and answer a simple question one standing at the counter. They were actually very rude about the whole incident said they had a job to do family was not to sell me anything.

Marc Helped me out with two parts that I needed, they didn’t have the parts in stock but he made a quick call and assured me the parts will be in store at 2: 30pm well yes they were 2: 30pm my parts were there. Also price matched to the competition. Great customer service and fast. Will recommend this store because the attitude, service, and knowledge. Great team! Thanks

Maybe its just me but they never have the parts i need it seems the monument location is where they normally tell me to go. So i started skipping the middle man lol.

Always helpful- however there is one guy there that is unfriendly.

My car radiator has had issues due to a crack at it's top that has been spewing radiator/coolant fluid on occassion- especially hot days.

I always had help, or boxes offered to hold all the things I would buy, from tools, to radiator patch, and coolant- lots and lots of coolant.

But there's just this one mid-aged Caucasian guy that- despite saying hello, how's your day and whatnot, in passerby- never responds or just looks at me and grunts.

Place almost perfect.

Best service ever
knew their stuff
went beyond just expected service
really attended to my specific needs

They really try to give the most reliable service possible, but hey I go for the auto parts, and they have them