O'Reilly Auto Parts, Monrovia CA

Extremely helpful, the gentleman that helped me find my bolt extraction socket, showed me how it worked.super friendly staff and ver knowledgeable.

The show room is big and I got what I needed but.
The lady named 'Ice' gave 100% unsatisfactory service today. I went to change the battery of my car key. She said she doesn't know how to open the key cover. I told her the battery model number then she suddenly tried to make the sale and she purposefully didn't want to help me out in changing the battery. Actually I'm a new car user in the USA. Even though I don't know how to change it I asked her for some tools to open. She gave me a penny and then she made the bill right away and suddenly went from the counter and started talking to another employee. I literally stayed a long time at the counter and tried to fix the battery. It was very hard for me since I never did this in my lifetime. Finally somehow I changed the battery and I left the shop with so much disappointment.
The other part of the story was already I have visited another O'Really showroom at E Arrow Highway and unfortunately they don't have the stock today. Here I met Ms. Diana and she were such amazing staff because when I just asked her the battery, right away she took my key and she herself opened the key and she told me the number of the battery to pick. But unfortunately the battery was finished at the counter. Then she asked me "Do you need anything else? I said yes, I need floor mats, then I checked floor mats but I don't get the right one which I was looking for. Also she told me that you can check nearest our showrooms for the battery. That's why I searched for other showrooms and finally reached the Monrovia showroom. I was so happy even though I didn't get the things which I needed from the Arrow Highway showroom.
Around 3 months ago at night during the time of heavy rain I visited the arrow highway showroom and Ms. Teena helped me to get and changed my car windshield wiper. That is the only reason I'm going again and again to the O'Really. I will never forget that day because I was heading to a long trip and due to heavy rain I was unable to dive my car since the wind shield is a complaint. As I said I'm new to the USA and I'm unaware of changing the wiper, only because of Teena She made it happen. After this incident, I went many times to the same showroom and bought many things from this showroom. But I have never seen Teena in the showroom.

Dear owner,
The staff like Ms. Ice, Monrovia will kill your business, she doesn't have a customer care attitude and she doesn't have kindness to humans too. I don't want to change the battery by your staff if they are not permitted to change but at least she can hear me patiently and she can wait for me to give me some suggestions because she knows that I don't know how to change it.

Very helpful I needed some custom fittings and the guy at the front counter went to the back and found everything I needed

They are always patient and helpful with people like me who know nothing about the machines we drive around every day. They never make me feel dumb and even teach me a thing or two.

Staff was especially helpful, knowledgeable, and assisted me in getting only what I needed to get me home so my mechanic could fully fix the problem. Great service!

I like going to O'Reilly's Auto Parts. There's always a line but I don't mind because they're very helpful. They don't make you feel rushed and most importantly they are patient with women customers. Shot out to Eben, he's consistently very knowledgeable and patient. The prices are reasonable too.

Give "ICE" Best sales manager more than 5*****
She's Pleasant friendly knowledgeable and Know how to take care of. Her Customers
Also knows About Auto parts

Mr. SERGIO Was so knowledgeable with the product I bought. Friendly and courteous. Agsalmeron

The guy who works here named "Sergio" doesn't take hjs job seriously I asked him about my car oil and he kept making jokes trying laugh at everything I just got mad and left somewhere else this guy shouldn't be working here. I also told my friends just go somewhere else where they act more professional.

Customer service is pretty good, prices are great and as well as the products. Never had a problem.