O'Reilly Auto Parts, Truckee CA

I’m not that into cars, but when I go to O’Reillys, they have such a dazzling array of parts that I start to get excited, imagining a different version of myself who is really into Cars and loves upgrading his car and I imagine how fun that could be, and my whole body feels scintillated, and it is really quite fantastic.

I have always had great customer service at this location. The staff is always friendly and knowledgeable and this last visit was no exception. In particular Cody went above and beyond and even lent me some of his own personal tools to get me back on the road again! Oriely’s specialty tool loan program, parts in stock, and Cody’s knowledge and resources saved my bacon! I made it home 250 miles away without further issues. I cannot thank them enough for always stepping up to the plate and taking care of the customers and community! Cody and staff, you rock! Thank you!

I got stuck in Truckee this past weekend due to a cylinder misfire, which seemed to be due to a faulty spark plug or coil. I've never changed spark plugs in my life and would've rather had a pro do it (especially since they're very hard to access on my Subaru), but this was a Saturday night and we weren't having any luck finding an emergency mechanic. I ended up pulling over at this O'Reilly and doing the job myself, but I probably would have given up and paid for a very expensive tow without the help from two of the employees here, Cody and Taylor (90% sure that was her name). I had to pop in and out of the store a bunch of times looking for the right tools to work inside a really tight space, and they patiently helped me find what I needed every time (plugs, weird socket adapters, ignition coil thingy), even when I wasn't sure what it was called. Haven't written a review in a while, but wanted to call these two out for going the extra mile. Thanks guys!

Usually O'Reilly's has what I need for both my older and newer vehicles. If they don't they can usually have it available the same afternoon or next day.

Great costumer service. Needed some straps and an adapter for a trailer. Found what I needed and they helped me remove the anti-theft security on the straps as I didn’t have the tools with me.

The absolute best visit to an auto parts store ever. Ok, maybe a slight exaggeration but these people were super helpful. These are the kinds of guys you want on your team. I might have bought the perfect tire chains. Then again, time will tell. On a cold dark winters night the place was warm and friendly and helpful. Not sure if it was a fluke or if it’s always like this. Maybe I got lucky with the dream team at the parts counter. I work on my own cars and have been going to parts stores for 30 years. They are hit and miss. When you find one that works, you hang on to those guys. My Oreilys at home is not one to write about.

Update, The tire chains I got here are serving very well. Pretty pricey at 250$ or so. Never paid so much anywhere but. Maybe I got ripped off? Made of actual chain in a net like pattern. Used them for an epic drive during one of these 2023 storms. Lots of people stuck and crashing and I just kept rolling along in my 2WD tacoma.

The gentlemen here were so kind, helpful, and honest with their assistance in buying chains for our car. Thank you!

First of all I would like to thank Jeff, the associate working the night I visited the store. I was driving for Amazon and my international truck broke down in Donner pass. I was barely able to make it to this store. If you are not familiar with this area it is very difficult to be in especially when it’s snow and ice outside. This guy Jeff made a horrible experience for me turn into one of those moments that you say God put me here for a reason. If I would have went anywhere else at that time of night no one would have helped us like Jeff did. This is a great store do to his patience and willingness to help. I would highly recommend this store. Great associates work here and he is a saint. Thank you Jeff and O’Reillys.