Original Roadhouse Grill, Bakersfield CA

My server, Alie B, was awesome!
Very friendly and very attentive to our table and our order was spot on!

Stopped here for a dinner and to get out of the heat. It was about 95 degrees outside and the inside of the establishment was maybe 10 degrees cooler. The air was stale and the restaurant was dimly lit. Once we were seated, it was about 10 minutes before the server introduced himself/took our order. By that point we just had him take our entire order for the night (drinks, appetizer, and Entree.) That was pretty much the last time we saw him until we asked for the check. Another 15 minutes passes, and my husband and I are breaking out into a sweat under the lights and we’re still waiting on drinks. We flag down another server and our drinks are finally served. About 10 minutes later, our food is served. My shrimp is under seasoned, over-charred, and already getting cold to the touch. My husband’s ribs were dry and without any type of barbecue sauce or seasoning. So, once the server finally made his rounds to us (1 of 3 tables in his “busy” section) we told him the food was not great and asked for our check. He didn’t make any attempts to remedy the situation or offer refund. He just shrugged “ok well sorry” and got us to-go boxes. Then, as we were heading home my husband calls to let the management know of our dissatisfaction. She asks who our server was and we describe him the best we can (ginger hair and slim male) and she tells us to come back for a refund. We return to the restaurant and she immediately tears into my husband for calling the server “ginger”? Apparently “ShEs A MoThEr” and that’s disrespectful and antisemitic somehow.
Long story short: Food was awful, atmosphere was off, and the employees excuse their poor service by saying it’s busy (spoiler: it was not busy lol.)
Manager’s name is Danielle and the server’s name is Wyatt.

Got yelled at by the manager for describing her server as a “Ginger Guy” when I am also a Ginger and my wife is a red head.

Food and service were both really bad.
I asked for a refund and explained my service and food were bad, and the manager asked my servers name, I explained I didn’t know because I only saw him twice but he was a ginger guy which prompted the manager to chew me for using the term ginger instead of red head.

She was so mad that she didn’t realize I too am in fact am a ginger and that my wife is a red head.