Otto's Hungarian Import Store & Deli, Burbank CA

I bought accidentally an expired, bad tasting product (“ Téli Szalámi 2.2 lbs “) Tried it to return it for exchange or refund. Iv being told next time buy something else! Horrible service, expired unhealthy food items. AVOID IT. (health hazard)

Disgusting and terrible service. DO NOT GET YOUR FRESH ITEMS SHIPPED! They do not refrigerate food items when shipping. They make up excuses as to why their items get delivered rotten. Even if you pay for overnight shipping food still needs to be refrigerated. I hope this place gets shut down. Puts a bad name to us Hungarian people.

I ordered kobasz for a gift to be delivered. It did not arrive on ice even though I paid for express.

If you’re looking for Hungarian food items this is your store. The Hungarian sausage is to die for. It could be cleaner and less cluttered but whatever we bought was delicious. This store also had a lot of Hungarian china and cooking tools used in Hungarian cooking.

Unfortunately did not read reviews just went to shop in person. The store smells like theres a couple dead people hidden behind, everything is old and unorganized! They over charged me big time and everything was expired that I bought. Even got food poising…No chance to go back and complain (or burn the place down) so here i am- Your store needs to be closed up and hopefully all your profit will go to pay for violations! Shame on you representing anything Hungarian!

We have ordered several times from Otto's each time being very difficult as far as customer service, timely response and clarity on shipping. This last time was the last though, we are definitely taking our business elsewhere. After exchanging numerous emails and waiting months for our large order to arrive we received it in terrible condition. These were mostly cured and fresh sausages shipped with nothing to keep them even remotely cold. The vacuum packaging on most of the items was broken causing discoloration and 2 of the items becoming rancid during shipping. Those 2 items we had to discard. We addressed these issues via emails to Otto's with several responses offering nothing more than back and forth confusing statements about shipping policies. We wonder if the person who responded to us shared our issues with any of the owners if not I hope they see this review and put a little more attention to detail when shipping expensive, perishable items

Did not actually eat there, passed by it while searching for the lost episode. Was much better when it was Don's Import Store and Delicatessen.