Pacific Haven SubAcute Healthcare Center

The Pacific Heaven was so clean and taking good care of my father.
The nurses and staff so friendly and professional.
Well done.

Cathy/Kathy at the reception desk has been so rude to my family and I. Someone please review her service because she's so rude to the patients. Even when she's around families she's rude to the patient so you have to wonder how she is around the patients at all times. I've seen her around other families as well and it seems she just has a rude attitude overall. Please check on her!

I was very pleased for be here. I had a great experience here and enjoy the rehab and the recreation and activity programs. All of the people here and nurses help me. I like the food, they are excellent t. The facility is always ean a d no hospital sml at all. I will recommend this place to anybody.

I highly NOT recommend Pacific Hell-ven. This is the most uncaring facility that claims to be 5 starts, they manipulated you to believe that but the owner Mark Uruaga does not care how people is treated in this facility because his Pinoy Administration is saving him money. He used to be the Administrator before but nothing has changed. Take your loved to this Facility at your own risk. Also Teresa Social worker does not treat people with respect.

This the most uncaring facility and I've heard is privately
owned by Mexican, Tapatio, Mark Uranga. This place should be investigated. Teresa Social Worker does not Treat people with respect. I saw a posting in indeed.com that they hiring a social worker. Which is good news for the facility. We don’t need a social worker that is mean and that shows not compassion for people and just want to take advantage of her office position.

My Mom was admitted to Pacific Haven February 7,2022 after suffering a stroke the last week of January 2022. The care that she received while she was there was phenomenal. My Mom also has dementia and depression, so being in a nursing home made her feel like she was abandoned by her family, she would always cry everytime that we visit her. As days passed by, her crying episodes lessened.come to find out that the Filipino staffs there went out of their way to talk to her and encouraging her to do better in her physical therapy sessions. Their motivation for her was so she can go back home to the Philippines! My brother was also admitted here 2 yrs ago after suffering from respiratory distress and a heart attack. The physical therapy department did such a good job with him. I’m thankful for all the xtra care and compassion the staff have given to both my Mom and my brother. Since I used to work here, I know how how meticulous they are when it comes to care for their patients. To the Administrator (Melody Cruz), DON (Soledad Casino), ADON (Anabelle Duyon), Social Worker (Tere Alcaraz), Medical Record Asst. (Rosemarie), DSD (Albert), Rehab (Aslene, Rimando), RN Supervisor (Monina), LVNs/RNs (Gemma Duyon, Grace Alvarado, Mickey Nguyen, Vicky Sagun, Erwil Samoy), All shifts CNAs…from our family, we would like to express our sincere gratitude for taking care of our Mom️️️. This is the only facility that I can entrust the care of my family and friends.

Thank you Pacific Haen for the wonderful care you gave my Husband Benjamin and our family who came to visit him. My Hushand wants to thank your staff for the caring hospitality. God bless you!

Social Worker Terry Porfiana is not even social at all be careful with this place, they will make up excuses not to let you see your loved one. Even if you follow the Covid protocols and you will not be able to at least contact them also they will make you believe is 5 stars which is only a manipulated rating.

I'm not a fan of writing these things, but I feel that credit should be given when it is due. I was admitted to this facility back in December 2021 after spending some time in the hospital. I had a very serious and lengthy procedure at the hospital and needed to recover with rehab and gain strength at Pacific Haven. I was already feeling down since I knew I'd be spending my holidays in the facility, but I had to get stronger so I could actually go home!

This facility is definitely a well kept secret, since it is nicely hidden amongst some really big and old trees. Upon being admitted, the facility was nicely decorated throughout the hallways for the holidays. I was placed in a room with 2 other roommates, who kept to themselves for the most part. Due to COVID19 guidelines, it was nice to see the staff following all the proper precautions. The overall cleanliness of the facility was amazing from top to bottom. I would always see people cleaning and wiping things down from my bed.

The overall staff of the facility were great. The CNAs were very attentive to my needs and I'm sure I had a lot! They always assured me someone would come back to assist me if that person was not able too. The nurses were very nice and caring. They were very attentive to my needs when I asked for medication.

The Activities staff were really sweet and always offered me magazines, coloring material or books to read.anything to keep me occupied. They arranged for all the managers to dress up in holiday attire and sing Christmas carols throughout the hallways of the facility too! It was great to have my spirits lifted.

The Rehab department are great people. They are very patient and encouraging too. Sometimes, they would just sit with me and talk about life. This was their tactic to get me to participate with their exercises.

The staff at this facility is overall very caring and family oriented. Everyone made my short stay bearable. I would definitely recommend this facility to family or friends needing a facility for rehab. I would only want to come back to this facility if needed in the future. Thank you Pacific Haven & Team!

I have a patient there since she moved in I wasn't able to see her even behind the window they wanted me to take COVID 19 test even though they have the copy of all my vaccination and couple of weeks after she moved in for threcommende first time she got COVID + ironically she did better when she wasn't there. Every time I call to know how she is doing they pass me to others and most of the time they hang up on me I have never seen a placeso disorganized I do not recommend this place to any one

This is a family run business but owned by Mark, Just Be care ful with this place. Do not send your loved ones here.they mistreat employees and patients, thinking they are in their third world country.this is USA a civilized country with rights for any person living here regardless of race and color.
Yelling at staff and patients is not the right treatment.everyone deservers respects and integrity

My stay here at Pacific Haven Subacute has been wonderful. I came in here with the tubing in my throat, feeding tube, oxygen and I cannot even move and talk. And now I improved so much, thanks to wonderful staff here. I can now eat regular food and one time they gave me Pho soup and really liked it. And now after almost 3 months, i don't have the tube on my throat and feeding tube anymore, and I don't need oxygen which I needed to go home to my family. The therapists are all heaven sent, they worked really hard so I can improve my function. I can now walk by myself and I am so thankful. The social worker Tere helped me alot too, she was there whenever I need her and she also helped me with my discharge. I cannot thank them enough. This place is a good place to have recovery.

Pacific Haven has dedicated staff that provide compassionate care to its patients. The team meetings to discuss our loved ones needs and interventions were very helpful. Debbie, the case manager is very polite and knowledgeable about quality patient care. We recommend this facility for those seeking moderate care for their family member. The monolingual staff is a plus to meet the multi-cultural needs of families. Thank you for the care you provided to my mother. May you continue to provide the highest quality of service to patients.

B. L.

I would like to thanks the staffs at Pacific Haven while I was there. The staffs are so nice and care for each patient, the facility is beautiful and clean. I would recommend to anyone that need the care for themselves or for their love one. Special thanks to the Rehab Department with their professional care for all patients under their care, once again, thank you so much, I love you all.

Every one is great to work with They took great care of my Brother-in-law always clean and he said the food was great