Pacific Park Dental Care

Stay Away From Pacific Park Dental Care, Dr. Truong’s Office!

This is the kind of provider that victimizes those patients that go to her office seeking insurance-covered treatment, e.g. Your 6-month checkups.
She already has a plan to administer unjustified treatments and charge outrageously for those not covered. That’s exactly what happened to me and my son.

For the last 7 years insured with Aetna, I’ve paid NOTHING out of pocket to other providers for 6-month checkups and standard treatment associated to them (e.g. Normal cleaning).
In my first appointment with Dr. Truong, it turned out I had to pay $567.60 for the 6-month checkup for my son and myself. That was despite her assistant (Ashley, at the front door) affirmed she had done all due insurance coverage verifications.
After I left and thoroughly reviewed the ‘Statement of Services Rendered’, I decided to call Aetna and go through each of the itemized services.
Aetna’s representatives told me that all services except for Gingival Irrigations were covered, and that I had definitely been charged inappropriately. Aetna sent Grievance Response letters regarding our two cases to both the provider and myself, determining that:
- A credit of $167.60 was owed to us
- One of the services rendered, the Full Mouth Debridement, was completely unjustified given our dental records, and disallowed by the Committee, which includes at least one licensed dentist.
It took 3 months after Aetna’s determination and multiple calls to Dr. Truong’s office to get my money back. She was refusing to credit me back.

Now attention to this. The remaining $400 were for the only treatment that was not covered and that Aetna didn’t disallow, which is Gingival Irrigations. Never in the past I was offered or recommended to get administered such treatment at any other providers.
Dr. Truong initially included a ‘50% Office Discount’ that you could clearly see in the Statement of Services Rendered that applied to those gingival irrigations.
Aetna doesn’t factor discounts in their determinations, so when obligated to credit me back, Dr. Truong decided not to honor the discounts she originally included, which would have brought the cost of the gingival irrigations from $400 down to $200, so she still owes me another $200 that she refused to pay back after calling her attention on that for another 5 months.

Finally, if despite this review you end up in her office, and she comes up with gingival irrigations or full mouth debridement, that should automatically raise a big RED FLAG. I only recommend STAYING AWAY from Pacific Park Dental Care, Dr. Truong’s office.