Pacific Sales Kitchen & Home San Juan Capistrano

Pacific Sales has me on file since 2006, then and then I received the same positive and cost affective purchase…

In particular, Marlin Solis, in appliances and Jeff in Plumbing Department.

My expectations were exceeded, both provided great character, knowledgeable, professional and courteous.

My wife and I are very appreciated of the their consideration for delivery options based on wife and I are need to respond to medical appointments.much relief for us.

We bought our washing machine here and the service was great.
Philip helped us get everything we needed in no time at all. We are totally happy.

Awesome! Highly Recommend. Pacific Sales has everything from appliances to bathroom and washer/dryer Great staff and pricing!

Love Pacific Sales at San Juan Capistrano. We’ve been shopping here for decades now. The team always go above and beyond. Tao, Sonia, Mikey, Ricky and Danny were INCREDIBLE and helped us out to make sure everything in regards to our purchases were taken care of. They made sure we had all the information and got the best deals possible. We won’t go anywhere else.
The showroom is always clean and everyone is very friendly. Thank you Pacific Sales San Juan!

WATCH OUT! BEWARE! SHOP ELSWHERE! BETTER BUSINESS BUREAU 13,000 COMPLAINTS - 1.0/5 RATING - CHECK FOR YOURSELF!

We purchased three Dacor (Samsung) appliances from Pacific Sales. A side by side built in refrigerator, a stove top, and a double oven in the amount of over $16,000 last June 7,2022. That's right, over a year ago and still having problems with no solution in sight. Talk about the ultimate run around! After delivering two stove tops, they finally got it right. The double oven was delivered with dents on both oven doors where the door handles attach and dents in the stainless steel at the bottom of the doors. It is clearly a factory manufacturing defect! Susie told me to let them install it and they will bring a replacement. So, I did. Then they delivered three more ovens with the same damage and then Susie Lemus the Asst. Store Manager told me over the phone just about a month ago that there's is nothing more she can do for me and left me hanging. After Susie telling me the ovens were on back order for months, I finally called the store one day to check on availability when one of the salesmen asked if they could deliver the new oven the following week. It was obvious that I was forgotten about and if I hadn't called, I would have never got the last oven delivered which also came dented. The oven issue has never been resolved. The refrigerator water dispenser is now leaking. Dacor sent the warranty service technician to fix the water leak twice, but he was unsuccessful and is coming out again. The refrigerator door moans when it is opened and closed. I have also left many messages for the store manager Phillip Chavez which has never had the decency to return my calls. Isn't the store manager supposed to run the store and take care of any problems that occur? Then I finally called the store one last time on May 30th, 2023, and spoke to Marlene. Marlene was very nice and asked me to explain the problems and guaranteed she would put my paperwork from the original sale on Phillip Chavez, Manager desk and have him call me today, May 31st, 2023. GUESS WHAT? I never received a call from Phillip Chavez. I sure wish we would have done our homework and checked out PACIFIC SALES - BETTER BUSINESS BUREAU RATING WITH OVER 13,000 COMPLAINTS! Can you imagine doing this kind of business? They don't care! We have been the most patient customers. We would have purchased our appliances elsewhere had we seen these ratings especially knowing that they are owned by BEST BUY! OR SHOULD I SAY WORST BUY? Please do your homework. Helping the next guy so this does not happen to you.

Great cistomer service from Jeff Griffin in the plumbing department. Love his professionalism and expertise in the products I was interested in purchasing.
Purchased my items because of his knowledge and professionalism.

I will make this review short and sweet. Your will definitely regret your decision shopping and buying anything from Pacific Sales. This has been beyond frustrating for 6+ months of broken promises. The organization is a joke. They will take your money and cause you hours of headaches trying to find where your product is. Pirch is right up the road - go there.

Kenneth E.was extremely knowledgeable about the products I purchased. He had the answers to all my questions. Thank you for the great customer service!

Went to look at a refrigerator and the people were nice and helpful without being overbearing.