Packair Airfreight, Inc., Gardena CA

Packair are one of the best companies I have ever dealt with!

We have been looking for a full service 3PL company for our new business and came across Packair.com as we needed a customs broker.

It was clear that their customs brokering service was top notch. They offer a seamless, professional service that makes life so easy as an importer.

We then discovered they also offer warehousing and logistics.

We had 60 boxes delivered to our home from our overseas supplier, as we had been turned away by some of the nationwide 3PL services. Within 24 hours, Packair came and collected all our boxes, processed them and shipped them to our customers. We hadn't even completed the paperwork and they were already organising a way to help us through our crisis.

The entire service ended up costing us LESS than we had been quoted elsewhere, even though they sorted it out last minute. We also benefited from their discounted shipping rates.

Best of all, was their customer service. Salvador and Shahab are incredibly friendly and clearly care about the service they are offering. A lot of logistics companies say "we'll deal with operations so you can focus on the important things like sales and customer service" - these guys actually live by those words. Simply amazing! I am so happy we found this company

Best customer service, reliable company. I been getting shipments from out of country and they handle it with care.

We are a new company, first time importer from China and our commodity contains lithium. While most customs broker turned us down because of hazardous lithium and a small volume of cargo LCL, packair made it happened easily even during the first week of the 25% tariff hike

Love packair they helped us with iour imports, very friendly.i will use them for my future business.

I had a package for the first time in customs. Packair was very quick to get it processed so I could avoid storage fees. He also helped get some messed up paperwork done so I could get my package fast. I highly recommend this place!

These guys really helped me out, and have a great deal of Brokerage experience. I've used them several times for Import and transportation shipments, and they have come through for me. They have been very helpful in providing guidance and information prior to our dealings with foreign companies, which have helped us avoid problems at US Customs before they happen.

Best Brokerage company in Los Angeles. Working at A Customs Brokerage is a phenomenal experience. Professionally, you are constantly growing and evolving by tackling the most complex challenges, you feel constantly inspired and excited by being part of this family.

Dealing with Hans initially sounded great, shipping our truck from Houston to Cartagena Colombia for 40% less than the next lowest quote. Unfortunately over three weeks of working back and forth to get this ship booked, we were told all was settled and I had submitted payment. 10 days of no response to emails and a call, I got Hans on the phone to be told that nothing was booked and the date he told us was no longer available. We tried to continue to work toward a solution but as our new shipping date was only two weeks away, we ended up booking through another company which took 48 hours from start to finish and are now heading toward the port. This situation ended up putting us in a bad position as my girlfriend's US visa is near its expiration and we're rushing to Texas instead of taking the extended trip down to see the sights as we had planned.

Edit in response to the owner:
I have every email archived. I've lost time and money over this issue and am being 100% accurate in my description. We settled on May 17th, I only ever requested that date. I'm happy to provide the full email thread to any potential customer.

Corteous personnel, no breakage or loss. Policies were explained in full prior to service. I would definitely hire this company again.

10/10 Service! Packair is one of the last honest shipping companies around. From all of my years’ experience in distribution and dealing with freight forwarders, there is a lot of dishonesty and I truly appreciated Packair’s honest, reliable, and trustworthy service. 0 headache or hassle, didn’t have to lift a finger with Packair! I’ll be shipping with Packair from now on.  

I wish I had found Packair sooner! Would have saved my business a lot of expenses from returns, damages and lost customers! Thank you, Packair for your service! It truly saved my business!

I needed a reliable shipping company that was fully licensed and certified to move my cargo. After a mishap with my previous forwarder saying they were 100% certified, turns out they were NOT. My business could not continue with that risk. We are thrilled to have found Packair and can now “Packair-it” stress-free!

Fantastic work! Packair, don't know what to say but very professional helped us with quick move our equipment to over seas.

I was anxious about my parcel. But they took care of my parcel. I am impressed to their work. Best Airfreight!