Paintrite Pros, Elk Grove CA

Everything was awesome from beginning! Our house looks like new we love it! But then the Paint wears off fast not good quality.

Anthony the salesman was very professional, knowledgeable and friendly. Unfortunately, the work done did not measure up. The workers were punctual and respectful but there was communication barrier. Only one of the crew spoke English. The work done was just fair. They didn’t fill all the holes before painting, didn’t sand there was so the line from the old baseboard shows through the paint, they didn’t use the correct texturize to match my wall texture and it’s in the middle of the wall in multiple spots. Anthony said they could apply multiple colors to my repainted red brick fireplace. A picture was provided at the time of booking and when they did a walk through prior to paint day. Unfortunately, when the workers arrived in paint day they said they could only paint one color and couldn’t guarantee it would come out right if they tried doing multiple colors. Such a disappointment! I upheld my end of the business arrangement and paid what they asked but they didn’t completely fulfill their end. I do not recommend this crew!

The crew of Walter and Carlos were extremely professional. They were on time, kept me informed with the progress of the project, they cleaned up after themselves, and made adjustments when I pointed out things that I needed to have done. Very personable. Would definitely hire again.

**Update: I finally received a call back from Bryan and his team, and they offered to come out and do my estimate and provide a discount due to the inconvenience I’d experienced previously. Bryan was forthcoming in explaining what happened, apologized for the inconvenience, and assured me that they wanted to keep me as a customer. So we made a new appointment, and this time his team was responsive, prompt and professional. They did such great work in the past, so I’m really glad that their team is back up and running. We definitely look forward to working with Bryan and his team on projects in the future!
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I used this company to paint my home in 2021 and they did a great job at a reasonable price, for which I give 2 stars, minimum. But fast forward to 2022, and frankly, I can’t tell if they’re out of business or what’s going on. I reached back out them for an estimate to paint the exterior on a new property, but they never answered the phone at their office, and never returned my call after leaving a voicemail message. More disturbingly, when I booked an online appointment for an estimate, I never received a call back to confirm, and no one showed up to the appointment as scheduled. If this is how they treat their past customers, I can only imagine how they treat new ones.

My father used this company and they were very professional. The house Wasn’t even prepped right before painting. They threw paint rollers in our yard & I also had pliers stolen from my house. Talked to Chris and he was Just over all unprofessional. I could have painted the house better myself with the cost they charged us.

I was very pleased with Paintrite Pros from start to finish. My initial contact was with Bryan, our salesman. He was great. On time and informative. He took the time to listen and address our concerns. He was always responsive and helpful on our follow up questions. Once we booked the job, the project manager, Jose Rangel, took over. He was very professional and thorough. We had some issues on our end (we picked a couple bad colors) but they did not miss a beat. They stopped the job and allowed us the time to pick new paint. Once things started rolling again it all went perfectly. Christian (the job site foreman) did a great job. When the job was finished, Jose was very deliberate in making sure we were satisfied. A lot of time was spent that last day going around our house and making sure everything was painted well. The crew probably spent an extra hour on touch ups. I could tell Jose genuinely wanted us to be content with the job. Further, during the project, every day they left for the night there was no mess and they stored the ladders, paint and other items in a tidy manner. It is important to add that I had this job done during the December rains. What a stressful crazy time. At no point was I overly concerned though. Jose was in constant communication with me letting me know the plan. And the plan went perfectly. I have an outdoor structure needing the next job. I will be using Paintrite in the spring for sure. Highly recommend.

Updating this review because the owner of the company did reach out to me after reading this review. He sent a supervisor out to deal with all of the issues and compensated us for the difficulties we experienced. They cleaned up all of the paint from the floors and touched up the cabinet paint as well. It would have been nice if the response was more timely, but in the end they were very professional and addressed all of our concerns. Given the results, we will definitely consider working with them in the future.

We went with PaintRite pros for cabinet painting because their estimate was less than a general contractor, and I regret that decision. The paint looks ok, but we had to hang/adjust all of the cabinet doors ourselves and we are still finding paint drops on our wood floors and furniture where they spilled paint and didn’t clean it up. They also poured paint on our next door neighbors’ brand new river rock landscaping. The whole thing was such a headache. I asked repeatedly to talk to a supervisor and they never sent anyone out. Then when they came pick up the final payment, the guy asked when we were going to paint the exterior. Ha!