Panera Bread, Salinas CA

The attitudes of the employees are BAD. Don't ask a question or you are treated with sarcasm and a real bad attitude. This last week the employee Yaya was confrontational smart mouthed and using hand gestures to go with it. All of this attitude because I asked why I ordered online to pick up inside and the store was closed. I was in drive thru stuck for 20+ minutes as my food sat there. As I figured, the food was very cold. Her response was, "I don't know what you want me to do, we are short staffed" (throwing around hands like she wanted to start a fight). I see this location closing down at some point. Not because of bad food, but rather poor service. Sad.

Dear Panera,

I'm sorry that I ordered from you. Can you forgive me? Cause your employees cannot

Eat anywhere else but here. Terrible experience not from the food but by the manager Lucero shift lead Naomi Luna and register clerk Cassandra. After receiving my food I needed a spoon and asked Naomi where the spoons were and she replied with a rude remark by telling me it’s on my plate. Once I found the spoon she then begun to stare me down by trying to intimidate me with an evil glare and as I sat down at my table she then yelled across the room what am I looking at do I have a problem. At this point I lost my appetite and when I asked for a refund from Lucero the manager she didn’t apologize for my experience but then begins to try and refund me a partial refund. Then the register clerk Cassandra begins to harass me by telling me to get out of the store and make disciple remarks by while giving me dirty looks. This display of antagonizing a guest while trying to promote violence is not acceptable. All I wanted was a refund after I was treated horribly by Naomi for asking for a spoon. Don’t waste your money here go to Monterey they are a lot more welcoming and have years of experience in their service and their restaurant is actually clean unlike Salinas.

Definitely the WORST Panera Bread branch! Their computer ordering does not work on EITHER machine. The staff has no idea how to fix it and doesn't apologize or seem to care. They take my order manually & then after paying say they are out of whole wheat bagel. They don't give me my Cappuccino. When I go back & ask where is it, they say their foamer is BROKEN. They do NOT offer refund. Literally EVERYTHING at this branch is broken or Out-of-Stock!

I've been to Panera 4 or 5 times and twice at this location. This time with my son. The staff is very friendly and provides excellent service. The food is also really good. I had a roasted turkey sandwich with avocado, bacon, lettuce and tomato on country style bread. I should have ordered a half with a salad as I've had previously. It was huge. The bread is as good as you can get, the turkey was sliced about a 1/4 inch thick with crispy greens, tasty bacon and tomato and the right amount of mayo. It came with a bag of kettle chips that were fresh and crispy. My son had 1/2 a steak sandwich with horseradish, cheese and greens with french onion soup. He liked it very much. An assortment of self serve drinks and coffee are available and different. Blood orange, mango, strawberry lemonade and some are caffeinated. Won't hesitate to visit a Panera for a quick healthy lunch.

I love rapid pick-up! I order ahead through the app and just walk right in and my food is ready!

My favorites are the warm bowls! Healthy and very satisfying!

This place deserves more than a 5 stars the customer service here is on point I received my order right away and was perfect. I’m sure she’s the manager works harder than any one else, she gave me a free cookie after fixing the mistake of some lazy looking guy! This girl better get a promotion! Thank you Jacqueline, if you ever need a job, you got one here guaranteed!

I really enjoyed coming into this facility, Jackie demonstrated high quality service. I will definitely come back.

Love this place. The service is getting better. The food is tasty. Love the option of using a kiosk instead of talking to some one at the counter. Love the option of using the app to order. The rewards program is so so so worth it.

Use to be a real good joint for lunch. But now the quality and quantity of their meals are really bad. Hard to find a piece of chicken into chicken salads same thing with sandwiches.

Food is good but pricing is a little tricky if you don't order right they charge you double. Half a grill cheese and small bowl of tomato soup could either be $16 or $7.99. Doesn't seem quite right or legal but when questioning staff they said yes that's the way the kiosk will do it

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This is my second negative rating. I used their drive through this time. My sales had stale croutons and they didn't give my dressing. My sandwich was supposed to be a pepperoni and mozzarella sandwich and instead it was a cold Flatbread pizza. I didn't get a itemized receipt and was charged $45!

Welllll, i had their mac &cheese with broccoli which was amazing. It was very creamy and full of flavor, purchased a small one 6.00, this place is expensive for the size and also had the pepperoni and mozzarella its good, but fir the price they really need to put more pepoeroni and cheese to make it worth the ptice! Only if they added more ingredients i woulf go back again! Not worth th price! I will say their breads absolutely delicious! Too bad their ingredients are so little! This is why i gave them a two star rating! Sorry, forgot to take pics.

I was very disappointed in this location. I love Panera generally. Customer service wasn’t as good as other locations I have been too. But their lack of variety surprised me. They usually have panini sandwiches and a bigger variety of soups, salads etc. I had not gone to Panera in a long time as we don’t live close to any. We happened to be going to Salinas. So thought we would check it out. Very disappointed. Probably will not go there to dine again. May go to get bagels, pastry etc, but that’s about it.

We waited over 30 minutes for our order. When they came up to find out where our order was, they gave us a sandwich with displeasure (with the wrong bun that was originally ordered) and that's it. We came up again later, again we ask where the remaining order is - they gave it, but forgot to give part of the order again! They asked for butter, they gave me frozen.

I dine in for salads.they seem to serve a bit more than the small to-go portions. Friendly and very very clean. Love it!