Park La Brea Apartments, Los Angeles CA

COCKROACHES IN THE TOWERS. It is absolutely disgusting to know that these hand-sized, American cockroaches can crawl up to the upper floors where I'm at. You want to move here with your family? Think twice. At first the location seems convenient, but you're going to lose serious sleep knowing these pests are crawling beneath your bed. The apartment won't do anything about them either.

Lived with Roaches November-July. I’ve called over 30 times to get the roach termination treatment. Either it doesn’t work, or this issue is not solvable. I have been miserable, and don’t recommend living here. I’ll spare everyone by not attaching the roach photos. But it’s been HORRIBLE.

Also I’ve had so many packages stolen. They don’t do anything to help. I don’t even know who to call at this point, no one answers calls or emails. Don’t move in!

It's the best and safest place for families and kids. It's very greenish and nice. I feel like home in the foreign country. The agent helped us is Richard Maravalle. He is the best. He calmly answered all our answers and he helped us with a virtual tour. He was the best. The tower apartment is very spacious and beautiful.

It is a great place to live and it is a community of peace and quiet in the middle of Los Angeles. Built in the 1940s it is well built and charming.

Safe neighbourhood with decent amenities the rent’a not bad if you consider the area you’re living in!

We just visited my son at his place at PLB and again came away very impressed. Security, location, space, price—can’t be beat. When it comes to your child moving into a whole new world, I am so thankful he found this place.

My daughter currently lives at Park La Brea and she has had a cockroach problem for months. Mind you she was home for months due to Covid and the apartment was vacant. However upon her return back to living there she spotted some cockroaches, They don’t respond to concerns and take their time addressing issues. This problem has gotten out of hand because we are the guarantors on the lease we have made numerous attempts to contact park la Brea to take care of the issue. No response either to myself or my daughter. Her apartment is infested and they are coming out of air ducts. She had boxes packed as she is moving from this disgusting apartment and when she went to slide a box cockroaches scurried out of the boxes. Since this is a major health concern I will be contacting the California health department regarding this and hoping something will be done. Not to mention the rent she is paying to live in this disgusting place. Do not live here! Terrible conditions and they never respond to calls or concerns! Been a nightmare!

I am very thankful to Ja'El Jones. She helped my family move here and was always there to answer all of my questions. I was not even assigned to her and she added me to her busy schedule to help me with my application because the person at I was assigned did not even respond to my emails. I am very grateful to meet you Ja'El Jones.

Thanks to Carl Grubb for providing exceptional customer service, explaining terms and giving detailed answer to the many questions I asked even during covid and while he is also going around the community.

Terrible accounting and leasing office service! They basically tried to scam me. They offered me 6 weeks free rent and I signed the leasing contract for a year. Based on our contract I used my 4 free weeks credit on March 2021 and I had 2 more free weeks left for April. In April 2021, they tried to charge me full amount. When I asked them about my 2 weeks discount credit, they did not answer my phone calls and emails for10 days. Once I got a chance to talk with the leasing office, they acted like they offered me only 4 weeks free rent. (They don't even have "4 weeks free" deal based on their website) After checking our contract, they said they will reduce the discount amount from April rent. It has been another 10 days and I am still waiting for them to fix my credit to pay April rent. Be careful before signing the contract and double check your discount amount with them!

WARNING - Do not take the several negative reviews lightly, there is a reason they exist. TL;DR - The prices and offerings seem to good to be true, and they are. Starting the virtual process with wanting to rent from them has been nothing but a bad mix of headaches and crushed hopes.

In a rental landscape with overpriced price tags amidst a pandemic, I was excited when I came across Park La Brea's seemingly affordable offerings. And I wanted to move fast. Despite the leasing office picking up my call only after me trying for 3 days and leaving emails, I decided to give them the benefit of doubt (spoiler alert: they do not deserve it). After few more days of waiting, they connected me to Crystal Loporto.

She sends me a copy pasted email asking me to send in a $500 application deposit, without making an initial call, offering a virtual tour, or even pictures. I remember reading her name in several negative reviews, as someone who would not get back to you after paying the deposit, and you should consider your money lost. Keeping this in mind, I asked if I could first have a virtual tour scheduled. My question was never answered, she never picked up any calls I made to her (neither did Park La Brea after this occurrence). Frustrated, I messaged Park La Brea to put me in touch with the leasing office. Hearing this, Crystal messages back accusing me of wrongly complaining, doesn't answer the virtual tour request I sent her a week prior, and does not apologize, even once. A cold reply from a service professional to say the slightest.

I am furious. Does Park La Brea think moving cities, signing on to over 12 month leases, and doing this whole process virtually, is a joke? I put high prospects on this apartment complex, and was thinking I was lucky to find vacancies. Little did I know that those vacancies have a reason to them.

If you are running a business, albeit an extremely profitable one, at the very least, be kind and respectful of peoples' time, circumstances, and trust that they hold in proper communication.

I've never experienced such kind of negative customer service, EVER. A totally new experience, and I pray that I never have to deal with such people again.

I'm giving a 1 star rating for the time it takes to complete a maintenance request. I placed a paint touch up request back in December 2020. It's now March 2021 and it has yet to be acknowledged or completed. Every time you call to place a work order you get directed to an off site 3rd part rep (in The Philippines) who doesn't have much control in tbe process. I've spoken to a few people in the administration office but nothing has come out of it so far.

I understand that with Covid-19 being a factor it may take some time to complete a work order however 3 months for a simple paint job seems a bit ridiculous especially for the amount of money we pay in rent. I suppose I can always buy a bucket of paint myself and redecorate do the place but I'm sure the leasing dept wouldn't appreciate that. I'd like to know how much longer do I have to wait? We only have 9 months left in the year

I have not received my deposit yet. (today is April 6,2021)

You have to reconsider moving to this community.
I am husband of the person who left the review below.
We are updating the below review regarding not receiving my deposit of 5,000 (2-months rent) after we moved out from Park la brea building 40 in June 2020.

It has been 7 months.

We haven't received any news or explanation about why they can't return my deposit since I left the review.

Also, we have not received a reply to my e-mail asking when we could get my money back.

It is very painful for me and my family to leave without that money.

Please contact me if anyone who is responsible read this review.

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My family moved 5 months ago, but still has not received the deposit. My deposit was a 2-months rent of 5,000 USD that is much money for our family’s leaving.

I could imagine the financial crisis that you are facing. However, at least managers of Park la Brea need to respond faithfully to residents' calls or e-mails and explain the current situation well.
One resident who moved out left a review below that he moved two months ago and has not yet received the deposit. But my case is worse.

I inquired by e-mail about when I can receive the deposit one month after I moved out, and one and half months after that, I received a reply from the leasing office. The manager asked for the forwarding address in the e-mail, and even though we already provided the forwarding address at the time of moving out, but once again, I returned the e-mail with an address where I can receive deposit checks in the United States.
Then, after another month or so, the manager said via e-mail, asking if the international address we provided when we moved in was correct.
If that's not the right address, he said he would deduct $50 from the deposit, as he had to cancel the check shipment.
What are you talking about? When we moved out, we provided a forwarding address in the US to receive the deposit check, and we provided the US address again when the you asked after we moved out. Suddenly, if the international address does not match, you will deduct 50$ from the deposit?
When we moved out, I provided a forwarding address in the US (I am quite sure I did as I put the address paper with my apartment keys), and afterward, we confirmed it by e-mail. But suddenly, you sent a deposit check to my international address, and if the address is not correct, You will deduct $50? Are you kidding? !
We provided our international address (an address of my home country) at the time of move-in, as we did not expect to receive mail or deposit check at that address, so we did not provide an exact address including my apartment suite number.
So, if the manager really sent the check to my international address, I asked for proof of sending. But for another month, I haven't been contacted at all.
It would rather be good if Park La Brea's leasing management honestly admits that the situation is terrible due to the pandemic, so they could not return the deposit quickly, and at least let me know when they can return it. And honestly, I don’t care about the $50 that much, just give me back my deposit right away.
It has been five months. Is there anybody who hasn't received the deposit for a longer time than me?
I hope that the representatives who read this deal with my case quickly. It's a waste of one star, but I leave two stars because I'm worried that my review won't be visible as it would be buried among the plenty of one-star reviews. Please contact me quickly.

I needed to look for a new place to live that was family friendly as I have three young kids. It was particularly daunting to try to do this during the pandemic. I got the contact information for Richard Maravalle at the Park Labrea leasing office.
He directed me to their website and pointed out various units that were available both as garden courtyards and tower apartments. I finally found a garden apartment that worked for me, and in two weeks I was moved in.
Richard and the leasing office helped make the move very smooth, working with me for the usual hiccups that took place in the move in process. I also requested that that the awning be power cleaned, and that was taking care of the day before I moved in.
In my first month here, it has been a great experience as I can take my kids to the various playgrounds within the Park Labrea community. It is also maybe one of the few walking neighborhoods in Los Angeles as affordable restaurants and grocery stores, Ralphs, Whole Foods, and Trader Joe’s are all in walking distance.

Came directly from Canada, there was a lots of difficulties and confusions, but "Richard Maravalle" lead leasing consultant of Park La Brea helped us in each point. He helped us with a virtual tour, selection of a great garden room with a reasonable rental cost before we reach it here. Also, he was really welcoming when we reached here on our move-in date. Rooms are excellent, cleaned, and well maintained. Love the wide window in the living room and garden area view through it. I am a scientist by profession, I generally love the calmness and natural beauty and Park La Brea has both the combination. We are also enjoying the amazing park areas in the community. Also, the community is very secure with its many gates. The location is excellent with easy access to The Grove LA, many markets, Farmer's Market, Cedars-Sinai -Hospital (my workplace), many bus stops, grocery stores. Both I and my wife are really thankful to Richard and Park La Brea for giving us a very suitable home where we really feel like our home.

Where do I begin? I began my apartment hunt odyssey a couple months ago and it was going terrible until God guided me to Park La Brea. I was helped and assisted by leasing consultant Jean-Tommy Kayembe. He was Professional, Kind, Knowledgeable and guided me through every step of the process and made sure that I ended up with the smoothest transition ever. Anything I asked he had an answer for. THANK YOU Jean to Infinity and Beyond for being so A-M-A-Z-I-N-G and Thank You Park La Brea for being my beautiful new place that I call Home)

PS: It is peaceful here, it is quaint and a nice atmosphere. Anyone seeking a new home, I recommend Park La Brea.

Terrible representatives. After paying holding deposit they disappeared. None answers the phone but If they do they just can't help. Fore example. I called leasing office and they told me they can't help with my problem. They told me to call admin office. Guess what they did? Admin office told me to call leasing office instead. I don't recommend this place. Please give me back my holding deposit!