Party City, Orange CA

I had curbside pickup, called many times one female associate was at phone, but not answering. Stepped in the store while calling I am witnessed she picked the phone and OFF.
Wow covid-19 customer service for pickup

Great party supply balloon place loved it recommend ace to anyone that needs balloons for any occasion love it honestly great place.

Popped in on a whim since I was in the area. Love the Halloween props. A bit pricey but it's once a year. You can count on finding your costume needs here. Not planning on purchasing anything thinking I had what I needed. Nope, suddenly found the need for a few more last minute must haves. PC associate Karen was such a doll immediately offering her assistance upon arrival. Honestly, if it weren't for Karen, I would have just took a quick look and booked. We started chatting about Halloween, duh, got me all excited. It was over from there. Got my shopping eyeballs wide open and wallet ready. I grabbed a few cool items that will help set my costume off. A BIG SCARY HALLOWEEN THANKS to Karen for helping me realize I needed to spend $40 more on my costume just when I thought I had everything I needed.lol.
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Everyone please help make it a safe Halloween. Keep your kids close and your eyes on them at all times.
HAPPY HALLOWEEN!

I got my kids Halloween costumes, one of them had the mask missing and the store got me one immediately no questions asked.

Store was a mess and no help on the floor. Ever when we got to check out there were only two register's open and a wait of 15 minutes.

This location closes before 830 rushed here on a Saturday right before 830 and they already locked the door

Lots of party supplies, can almost always find what I'm looking for. Lots of balloons from which to choose.

This place is boring. The are lucky they don't have competition. The place seems to be dead. Employees need to be more welcoming.

Nothing for 18 year olds. They have stuff for 16 year olds. They have stuff for 21 year olds. But they have no decorations for 18 year olds. That is completely frustrating and unacceptable. I found a couple generic things to make it look like an 18th birthday, but nothing that actually said happy 18th. That made me very sad.

I stopped by this party city because I was in charge of my best friends gender reveal and I needed some balloons and helium for the reveal balloons I pre-bought. The younger girl at the register was very helpful. Im talking above and beyond helpful. I forgot her name but I was there on 4/29/18 around 12: 30-1: 15 pm on a Sunday. Either way, thank you so much for all your help and most of all your patience.

Bought a elf suit, returned it the following day without a receipt for a full refund in store credit

Get you balloons somewhere else placing phone orders is not a priority. The quality of inflation was terrible paying $65 you would think a decent looking set would offset the pinch in your wallet. Service with a smile is a must that's how loyal customers return.

They sold me defective invitations, then they refused to offer a refund or exchange. Manager Jerry treated me rudely, which seemed like a waste of energy since we were discussing an item that cost less than $10.

Their selection is lacking in comparison to other Party City stores, and the aisles are dirty. All three times I visited this branch, it looked like a schoolbus full of second graders had just rolled through. Chaos.

I will nevet go back to this party city. I went to buy my mom a mothers day ballon which was $9.99 and with in an hour the air started to come out, i went back to party city and they said they did not carry the ballon and the receipt they gave was not there's! I cant believe they did this to me for mothers day. The manager or supervisor was a fat white guy that was very rude.