Pasadena Highlands

We are truly grateful to the administration and staff at Pasadena Highlands. Our Father was a resident on both their independent living and memory care floors. The guidance and support that we received from Sanda and Laura felt like that of family. Their sensitivity to our needs as advocates for our father and the time they spent guiding us was heartfelt. They supported us with their time, knowledge and consistent presence including taking calls and meetings after hours. Their genuine concern for our father was transparent.
We experienced Laura to be a strong positive leader who gracefully and protectively takes care of her residents, their families and her staff. We were so impressed with her geriatric knowledge, professionalism and caring leadership.
We are also thankful for the memory care staff specifically, Sylvia, Marguerite, and Maria who supported us as well. They were warm, helpful and positive. They went out of their way for us. They found kind and creative ways to make our dad feel safe, comfortable and at home. It was wonderful to see so many people operating with such love, using their gifts to bless others. We are now at peace that our father’s final days were surrounded by family, friends and all the lovely staff at Pasadena Highlands.

I want to take the time and say thank you to Pasadena Highlands Assisted Living, their compassion, care, and heart towards their residents is amazing. It is hard to find to find the right place for your loved one, and this place actually goes above and beyond as an assisted living, and the way they take time to know their residents, and the communication with residents and families. I also want to give an extra five stars to Laura who works there, she knows her residents, keeps constant communication with the families, and is a big part of why this place functions the way it does. Her heart is is how all people in the elder care field should be. Thank you Pasadena Highlands you guys are amazing.

If you're looking for a place for your loved one Pasadena Highlands is definitely one of the better ones. My Mom was in assisted living and had to transition to memory care. Even though this journey is always hard, the PH staff were there to help guide us along the way and provided great care for her. Also during covid, they made sure all safety protocols were met and we felt Mom was as safe as possible during this time. The food is also good. They also make sure to have special events for all the holidays and there are many daily activities residents can get involved in if they want. I'd suggest recommending activities if there are things you'd like them to have that aren't offered. Check them out!

Celida and Lili were amazing. They not only guided my family but supported us and reassured us when we needed. I recommend Pasadena Highlands not only for the community itself but the staff. So glad I came across this place after doing my research!

This place is the worst place to put your family member. I wouldn’t choose this building to assist with care. Very unprofessional, not clean at all, & also the place has Bugs - former employee

Our family friend moved in just before covid. The staff has done a good job keeping all safe during this time period. My reasoning for writing this review, is our friend was recently moved to memory care with no phone access incoming or outgoing. My wife spoke with her withing the last two weeks and while she is slowing slipping into more dementia, it's not to the extent of being locked away completely. Very sad. I am hoping someone from the Staff hears this concern and recognizes "policy" may need some adjustment during covid non visiting, social distancing times.

During this lock-down Covid time, as a resident at the Pasadena Highlands, my mother has enjoyed positive and healthy ongoing care.
Recently she experienced severe/critical hip pain. She was immediately able to communicate her needs with the Highland’s care team. After a speedy evaluation, the team contacted me. They were able to transport her, with ambulance assistance to the local ER. After the hospital assessed her needs, she was able to return to the Highlands. She was welcomed “home” at 1am by a senior manager who personally assisted her back to her room and tucked her into bed.
The consistent care my mother received was professional and compassionate. I was updated throughout this event through calls and texts. My family is grateful for the outstanding personnel, including the receptionist, drivers, caregivers, nurses and managers. The Highlands continues to be a safe, happy and supportive senior living facility.
Thank you.

My mother-in-law has been suffering from Parkinson’s for over 10 years. Her condition has worsened in the last couple of years and needed more care. Due to the covid pandemic nursing homes were closed for months. When there was finally some loosening, Alex, helped place her in a beautiful one bedroom apartment with stunning views. He really made her feel comfortable, welcomed, and right at home. He did virtual tours, made home visits to drop off brochures, and their nurse, Laura, also stopped by for a medi and covid testing. Even after she moved in, Alex called us to let us know about her progress and adapting to her new home. I can’t say enough about how Alex, Laura, and the rest of the team at this place went above and beyond for our family. Thank you!

Pasadena Highlands, We would like to say thank you for all the efforts that were made to expedite our dear friend’s transition into your community. Alex Gonzalez expedited the admission into Memory Care in less than a week. Also, Alex went above and beyond during the quarantine to deliver the paperwork that is mandatory to complete prior to admission. Thank you, Alex again! We would also like to acknowledge Sanda Lee and her care staff for their kind demeanor and professionalism. It is a relief to know that our loved one is in a capable, safe and compassionate community.

Beautiful Building, The staff is extremely nice and professional. I would definitely recommend this place to anyone looking for a great home for their loved one

Alex provided excellent service, in fact the entire management staff was very welcoming and have us 5 star treatment while answering our questions and giving us a grand tour. This is grand living and we can't wait to return! Btw this place is super clean and smells clean! Loved itttttttt