Patelco Credit Union, Fremont CA

Muhammad is an experienced banker and he uncovered all my needs. Educated me on credit ratings and how I can be approved. He set up my account with Money Market Savings account and interest is really high compared to big banks. Liked it. I recommend Muhammad for all banking needs.

Mark Davis (financial wellness) really helped me in many ways financially and gave me knowledge about being a budget, amazing service. Keep up the good work mark

I came in today (8/14/20) and after a short wait Mark Davis greeted me and walked me through the enrollment and application process to get my car refinanced. I was able to open a credit card as well as checking and savings. Mark was very helpful in explaining the process and options I had. He worked quickly and I was able to get my car refinanced at a much lower rate and answered any questions I had. Mark made things easy to understand and broke down different metrics for me. As someone who is new to refinancing and all that it was great to get someone experienced like Mark. I have several family members who were already Patelco members and I see why they joined.
If you're looking for a new place to bank or maybe refinance your car like me, please give Patelco a look. And if you do, see if you can't get Mark to help you out.tldr: First experience with Patelco, enjoyed it. Great service, would recommend, and will go back. 10/10.

The conversation over the phone before I arrived to my appointment was unfriendly. But his tone changed & I felt welcomed in the branch after talking more about my financials. Muhammad is Knowledgeable. Detailed Oriented. Pleasant. Very Professional and Helpful. The atmosphere in the bank is so unfriendly & dreary. Maybe because of the time & situation we are all facing. I chose to come to a credit union over the commercial banks because of the competitive rates. It would have been a bonus if the experience was extraordinary.

My recent experience at Patelco was great! I came in to get a car loan and was helped by Mark Davis. He was professional, funny and taught me about banking. Not only was I able to get help with my loan, I also gained some new knowledge.

I arrived at around 11: 00 a.m. To deposit a check and I was helped by Mark Davis, financial advisor, since my request was non-cash related. I asked him for assistance replacing my lost cards thinking it might be quick. Turned out I took up a lot of his time, but he was very patient and nice while he canceled my old cards and made my new ones. He had to call support so I could get my cards done while I was there rather than waiting for them in the mail. He had a great attitude and a sense of humor while dealing with unforeseen setbacks. I got his business card and definitely plan on making an appointment to see how he can help me financially. Thanks Mark! I will be more careful and try not to lose my cards again but I’m glad it led me to this connection.

The people who work here are always so polite when I come in, and the workers are always looking for a way to help

Service is very slow and they never answer their phones. You'll be left with a machine on the phone for hours with no one picking up. In this industry customer service is vital.

I need a auto loan recently, and walk in three times. Every time, the banker there told me she will call me in 20 minutes. But they never called, never! And that waist my time. But, eventually, they offer me a good apr. One word for sum up, fair apr, poor service.

2 time visited, still they were not able to get me a person to talk about Home Loan. Third time i visited is today, a lady representative offered me a business card that i should contact to some person wjo is not in bank. They took 2 time my personal details. Good business patelco.

I can honestly say that after 20+ years with PATELCO we have had NO issues with them ever! I will never in my life go back to a big bank again. We all are aware of Bank of America and Wells Fargo and their outrageous fees. Patelco has better rates on Savings accounts too! Thank you PATELCO!

Horrible service.i had lost my card and was from out of state.they wanted some kind of magnetic card or id.how the hell if i told them i had no card and my state ID doesn't have a magnetic stip. Never coming or recomending this place

I dont belong to this pertuclar union but was still able to make a deposit which was helpful and convenient.

Been with Patelco for awhile, never had any major issues. Would recommend to family and friends.