Pearson Professional Center, Anaheim CA

I had a bad experience today 4/10/2023.i took wife for PTE english test to Anaheim center at 2125 katela.at front office to register, a lady receptionist (her name Zided) asked for my wife's Passport, she refused receiving Original Driver License. I explained that we have been living in the USA for 15 years. We are resident of the USA.why needing Passport.i little argued, till the lady printed a rule.its stated that candidate has to provide AT LEAST ONE.original government ID or document of citizenship from original country (passport). At least ONE.so its ID or Passport.we have showed ID.but refused. Fortunately, my wife can enter the test after Zided called the Pearson office incharge to clarify.this is wife 2nd time taking the test, on 1st test 3 month ago was never been asked for a passport.i believe Zided is a new employee who hasnot known much. We can imagine how many local test taker Candidates have been refused by this lady because not bringing passport. Passport only needed if you are international test takers.to Main Pearson incharge big Boss wherever you are, please explain to your employee about the rules.thanks