Penelope Boutique, San Jose CA

Couple days ago, while shopping in a store, I noticed a group of young high school girls who were focused on making TikTok videos. The saleswoman, who was extremely kind and professional, asked them politely to refrain from making videos in the store due to privacy concerns. However, the girls immediately began bullying the saleswoman, telling her that she was only a salesperson and that they could try on as many dresses as they wanted. They also made it clear that they had no intention of buying anything and continued to create noise and laugh at her. Eventually, they left the store.

I was extremely disturbed by the way these girls treated the saleswoman. She was a classy woman who did not deserve to be bullied in this manner. To my surprise, I have noticed more than 10 or 15 reviews from that day from seemingly girls and a couple of guys. I did not see any other guys in the store that day, only these teenage TikTok girls.

I hope that these girls are held accountable for their behavior and that Google takes notice of this incident. It is unacceptable to treat anyone in such a disrespectful and rude manner.

This store is popular within the community and we have been customers for ever 25 years.

I've found so many unique pieces of clothing here! I love the store and the shop owner. She's always made me feel good about myself. I was looking up her hours and saw a bunch of 1 star reviews all from the same day. It appears they are from the same party.

I'm sorry to hear that one of their family members had a bad experience. It's clear they are hurt. I just wanted to share my experience because it has been only positive.

Bought a prom dress here last year and it was so pretty. The lady was very kind and made me feel good about myself. Can't wait to shop for one this year again!

Great store, unique dresses, great customer service! Loved my dress- will be back every single time I need a dress

Very disrespectful. Stated we we’re unable to afford anything here, say’s the cashier associate. Don’t judge a book by it’s cover. RUDE!

If I could give this place zero stars I would. Sales rep was very rude and disrespectful. She talked as if we couldn’t afford a nice gown and commented on our weight (as if we couldn’t fit into the dress when it was our size?). I got the idea she was also racist as we were ethnic women. She lost a sale for sure. Avoid this place at all costs. Seems like a struggling business for a reason.

Very rude and inappropriate! She said I was to broke to buy anything from the store and made racist comments. Never suggesting anyone

This place has always had great service when I have shopped here.

Unfortunately, it seems like a large majority of the negative reviews are all from the same day and largely all from the same family.

Those comments do not accurately reflect this shop in my experience!

My daughter just picked up her senior prom dress from Penelope Boutique and it is GORGEOUS! My daughter is pretty particular about what she wears and her dress is classy, elegant, unique, and feminine… all of the qualities she wanted in her dress.

The alterations and added side slit that Par suggested we’re spot on. Turnaround time from our first time visiting the store to getting her dress was just a couple of weeks. Par is very welcoming and friendly and very honest about costs, fabric, alterations, etc. She knows what would look good on your body that you are blessed with and will let you know why one style and/or fabric, color, and cut will look good or not. Penelope Boutique will be our first place to go the next time a special dress is needed.

Complete disappointment and disgust is what I felt after my visit at Penelope's nasty Boutique.

The staff was incredibly rude and judgemental. They judged my family and I's financial status based on our appearance and treated me awfully because of it. I could buy the whole store if I wanted to! We're in 2023, get it together Penelope.for any business to treat their customers this way is absolutely disgusting. To everyone reading this, do yourself a favor and go shop elsewhere!

For a seemingly “classy” boutique in an up-scale part of the city the staff is extremely unprofessional and rude.

There's a horribly rude sales woman that works here; she shouldn't be allowed to interact with customers at all.

Very rude sales lady. Commented on our financials without knowing anything about me. I was ready to spend $1000 on a dress but she lost my sale because of her commentary. If she can’t afford to have customers try on a dress then she’s the one who can’t afford to be in business LOL.

Rude, racist and disrespectful owner/sales lady. Judge's peaple as they walk in. And tells the customers that she doesn't like that they can't afford something without knowing anything about them. Save yourself the humiliation and keep walking the next store. She's not worthy of anyone's money.