Peninou French Laundry & Cleaners, San Francisco CA

Overpriced and employee isn’t educated about the process. Thought I’d tried this fancy dry cleaner so I took a basic cotton maxi dress and a wool sweater in. Cost was $120 for the dress and $72 for the sweater. I asked what was so different about their process since it’s literally 3x the regular price of a neighborhood cleaner. To my surprise, she said, “I don’t know, we send them to the plant in South San Francisco. ” I was like, um…so there’s nothing special about this place, you just charge a lot more? She finally said each piece is hand inspected and cleaned individually. Anyway, not very enthusiastic or encouraging- I’ve had more in depth pitches from a Costco demo selling blenders. The worst part is they delivered my clothes to the wrong house. Same street number, different street.

Neighbor was nice enough to bring it to me. How does this happen with today’s navigation? I can see dropping it off at 800 if you’re 860. But correct street number on a completely different street? You need to have typed in the address incorrectly. I contacted them immediately but did not get a response.

Maybe if you had a vintage couture dress or you wear Brioni suits it’s worth it spending that much to clean it?

Honestly, I expected so much more of “an experience” from this place. It’s supposed to the Neiman Marcus of dry cleaning but it was a Walmart experience. Nothing special at all.

At least with the neighborhood cleaner, they give your dog a treat. Show you photos of their grand kids. The counter person is the owner/ family member so they care. This place is a sausage factory that sends your stuff to a plant off site.

Fantastic service, great attention to detail. My family and I have used this company for years, be it Menlo Park or here in Sf when I lived here. They always go out of their way to make things right even if there is a mistake or something they can't get the first time. But the presentation, the overall approach to how they clean gives me the confidence to trust them with my high end clothing, which is an investment you don't want to waste with the wrong cleaners who can fade colors etc on those expensive fabrics you may have. Highly recommend.

Worst customer service ever, the women at laguna street looks like hate her life and her work, she was not supposed to work in a place where she needs to talk with people! I’ll never come back to that store

The absolute worst customer service I have ever experienced. Employees and people in the main South San Francisco office are extremely rude and condescending. If you have expensive clothes and have self respect avoid this place like the plague! They do horrible work and will not take responsibility for items they damage!