Pep Boys, La Habra CA

Was in another state and received excellent and thorough service for oil change and tire rotation. Had told the manager that I needed my car to be road ready for a 1000+ miles drive. Was advised I have low tread on tires. Follow up call a week later to advise of tire sale, but I had already scheduled new tire service at the Pep Boys closest to my home. Great follow up was appreciated!

Alex was great help, I recommend coming to this Pep Boys location for all your automotive needs.

I made a last minute appointment for a brake service. Came in on a Sunday morning and was greeted by Bruce. He was honest, communicative, and knowledgeable. He informed me about a promotion that they had, which was a much better price that what I was anticipating on spending. My car was done within a few hours and I couldn’t be more happy with the service I received. This location is further from me than others, but it’s certainly worth the drive. Thank you, Bruce, for such great customer service.

Bruce was very friendly and accommodated me for coming in much earlier than my appointment. Everyone else was friendly as well but Bruce was who I mainly spoke with.

Worst service experience I’ve ever had. Service “technician” was rude when checking the vehicle in for the appointment I’d made 24hrs prior, was told oil change/tire rotation would take 45min to an hour (which is reasonable), 2-1/2hrs later the truck is done (though it’s questionable wether or not the tires were rotated…) and the employee who closes out the service ticket and takes payment pulls an attitude when asked why it took so long and why no one could tell me anything when asked about the repair status while it was up on the lift…give me a break. There are two dozen other shops along Imperial Hwy within a mile of this place that actually deserve your business. Take a hard pass on Pepboys.

I had a mechanical breakdown. Pep Boys is near my home. I called them up. They got my car in. I was able to monitor the progress from start to finish I picked up my car the following day and as of this review, it is operating as it should be. I am very pleased with its performance.

Bruce and the crew were amazing, gave me detailed explanations of all the issues, I brought two cars in and got expert help with both. Honda Civic and Toyota Camry.

I made an appointment and I was served promptly. The staff were professional and discussed all recommendations thouroughly

Five stars. The customer service is the best. Everyone was hospitable, patient, friendly and didn’t mind explaining, and listening, too. The services Pep Boys offers are exactly what I needed to restore my peace of mind about how my car is running. And the services are affordable which I actually didn’t expect. Even when I missed their call which caused a delay in going on to the next step of service- they never once showed discourtesy to me. I’m so glad I went there. I’ll gladly use this business for as long as the staff keeps up their great work this way. They should be proud.
Other reviews mentioned May and Alex- those are the two who helped me also. Clearly they are top notch.

I went to Pep Boys for a nail in the tire. They were able to repair the tire without putting on a new one. I had the technician match all the tires so they had similar psi’s

Very impressed. Kevin and team went over and beyond. They are now my go to team! Thank you Pepboys

After initially ordering the tires and them not arriving on time, the tires made it to the store and the service was great and relatively fast. Tires made the ride better and quieter. May at the La Habra location informed me of everything, the warranty, what work was done, and any options that were available. Overall, a great experience.

I had a real bad tire emergency and Bruce was went above and beyond to make sure I got the absolute best deal possible for a full set of tires. I appreciate him and all his crew.

Had a screw in my back left tire, and it was totally flat. Drove here and instantly the lady I was working with was very attentive and informational. She helped me pick out the best tire that was available for my car and even gave me some solid advice to make things easier in the long run. On top of that, my tire was fully replaced all within 45 minutes. Super helpful and very efficient, highly recommend this place. Thanks May!:)

Alex the manager took care of me very quickly. Staff was very nice and accolades. Great place to get your vehicle repaired overall!

Bruce and technicians are polite and professional. They explained everything what need to be done and no pressure to upsales anything.

Great car and customer service. May took great care of me and insured I will be coming back in the future.