Pep Boys, Ventura CA

This is truly a 5 star business and restores faith in humanity. The staff is wonderfully professional. The tire experts should work at INDY they are so fast.

My vehicle was in an immediate crisis. I called Pep boys, Abel picked up and, in a professional manner, told me everything I needed to know to avert the crisis. Dropped the vehicle off 30 min later crisis averted.

I love the Ventura Pep Boys. They are always so nice, the manager Julio is amazing and Abel the guy at the counter sometimes is also really cool. They won't rip you off! And they honor a lot of coupons. I will always go to them for my car needs!

Receptionist was very welcoming, coffee was nice and hot, tire service was done quickly. Pepboys in Ventura has always been my go-to.

This Pep boys location and particularly Liliana are absolutely amazing! On a Friday afternoon I had a flat tire on the 101, and before being towed I reached out and Liliana confirmed they could purchase the specialty tire for my car and have it installed by the next afternoon. When I arrived she had already begun the process of getting everything organized so I could swiftly move on to my planned destination. She was professional, courteous, sharp and a joy to work with. I certainly recommend their services!

They messed up my suspension after I asked them to fix a tire (which I had to explain to them over 10 times what I needed done, when it was a relatively easy process), didn't open my door when I asked them to (the lock on it is busted), and broke the power locks to the rest of my doors. I went to this place as a last resort before I was supposed to move, and now because of the work I need to get done I'm not moving until next week. This was a giant waste of time and money. I wish I could go back in time and never take my car to PepBoys. This company is never going to see me in one of their establishments again.

I 've always had a good experience at this location, they are friendly, competent and a shoutout to Lilly that is as nice as anyone could be. She always makes me feel welcome and lets me know.the best options for my vehicles

The Personnel and mechanics were very nice. Julio and Lilian are very nice to explain everything related to my car, even the mechanic Alfonso was very nice and helpful, Love this Ventura Store.

I have been a customer at Pepboys Ventura for some years. Largely because of Carlos the manager, he was the best and now he's gone on to greater work.
He also left his store with top people.
His choice Liliana was a great choice.
Sincerely
Marc Romero

Sunday and I needed a battery installed in my Ford Escape. Ford buried the battery so the replacement was near impossible. Pep Boys was able to perform the service without an appointment.

Beware! They will ruin your lug nuts and studs by over torquing and then when it's time to change tires want to charge you $100.00 EACH to get them off and fix and replace. A very dishonest place. Go somewhere else.

Service was excellent as usual. I also appreciate the free vehicle inspection. This place is busy and a routine service can take an hour or so even with an appointment. But it's worth the wait for the quality of service and their reasonable prices.

Pep Boys is the place to buy your tires from, also I had to replace my radiator, they are fast, reliable, and they guarantee their work, not to mention they have the best prices in town.
Chris

The staff here was very accommodating and extremely helpful. They were super busy but made time for our urgent tire change even though it was almost closing time. I highly recommend them. Thank you so much guys for helping us.

I walk in and I’m immediately acknowledged by the staff member who’s already helping another customer.

Once it’s my turn, I just feel totally paid attention to - in the way a stressed out, tire problem having, have to be at work worrying person, should be!

They only had one technician available at that moment, they were already busy with walking and appointments, so I was given the estimated time, and the option of coming back to pick up my car.

Long story short…the staff helping me (and the technician fixing my tire) made this as painless as could be imagined. They had me out the door in really no time. But I need to emphasize the greeting, listening, attention to task, and JUST TOTALLY PLEASANT and positive vibes of the staff helping me!

Charged more than double what a rotor costed them in the first place. (I called Volvo where they got the part because 336.88 is outrageous for just one rotor-labor not included. I needed two- so I was charged about $600 that the dealer said should have been $328 for both-YIKES) When we called to ask about this this confirmed it’s their “mark up” I would have rather gone to the dealer that they ultimately got the part from. They were not transparent whatsoever from the beginning. They also kept my car for multiple days. Super bummed.