Pep Boys Auto Parts & Service, Chino Hills CA

Had an appointment for a set of tires, balance, alignment and install @ 1pm. Arrived 15 minutes early to take care of paperwork. After standing there for about 15 minutes, someone finally asked if I needed help. Strike 1. Price increased exponentially when I arrived, from when I spoke to them on the phone to make the appointment. The salesman said he gave me the best price possible. Strike 2. Then I informed them I would need to wait for it and was told it'd take 2 hours of my time. Ok. 1 1/2 later they still had not taken my car back. Strike 3. I took my keys and left. As I was driving out the parking lot, the manager called and offered to make the deal even better, If I'd come back and allow them to get right to the car and get me on my way. I asked him why that wasn't their attitude from the get go, he didn't have an answer for me. I went to a competitor and had a set installed in an hour at mush less cost. This is not the first time I've encountered issues with this particular Pepboys. Spend your hard earned money elsewhere. The only thing they cared about was loosing $, but don't take customer service seriously. P. S. I've never before posted a bad review, and one star is too generous.

Paid over $400 for rear brake job; rotors and pad only! I knew I was in trouble when the price kept sliding, and I knew I was being worked when it went from $400 to over $600 to change two bolts! Glad I didnt keep the car there overnight. Showed the receipt to another pep boys near my house, and they gave me that look!

2nd star is because there are some good people there.

I've always had a great experience here. And the membership is nice to have as well. Mark the mechanic is a great guy and if your looking for honesty talk with him.

Horrible customer service. I got passed from service to battery testing back to service back to battery testing, and finally to check out. No one seems to know how to process a replacement battery that was under warranty. There was an additional cost of 19 dollars because the optima battery was on sale when I bought it three years ago. What? I just paid and got the hell out of this confusing place. My time is more valuable. Won't be coming back.

Seems every time I call for a parts related question I’m put on hold for a long minute and then the phone “disconnects” (hangs up). Then I call back and the employee that I literally just spoke to, before getting placed on hold/disconnected, needs to be refreshed on what they were looking for while I was on hold the first time, so then I get placed on hold a second time. Today I was on hold the second time around for over 15 minutes before I hung up. This isn’t the first time, maybe it’s just my luck but it’s always this location. Idk.

This place is amazing great customer service I'm always happy with my visit Melissa was very helpful nice and beautiful smile

I will not return here. Never been a fan of pep-boys there service is terrible. I try to give this place a chance and this is the third time I’ve walked out after waiting on the cash register clerk over ten mins before walking out it doesn’t take that long to scan a bar code and press the debit key so a customer can pay. I don’t blame the clerk as much as I blame poor management. Unless you have 30 mins to wait to check out I don’t recommend this pep-boys

Good store. I actually love their jackets they sell: P Very knowledgeable staff and they have all the parts you need for your auto!

Had to return a part it was done easily. Employees were very helpful looking up parts for a future job

Good service. I got a fair deal on 4 tires here, I recommend the road hazard insurance, it's already paid for itself. The only reason I gave 4 stars is 'cuz the wait can be a while sometimes.

Four hours for an oil change and tire rotation. If they couldn't take in the car they should of said no.

Worst service ever, I gave 1 star since they let me use a screwdriver to do everything myself, even though I asked for help.

Awesome selection and great service at this location. Much better experience than I have had at others.

There was an available associate as soon as I entered the store who was able to take me right to what I was looking for and even offered other items that I considered useful. Very good shopping experience. Definitely recommend. I've gone to other Auto parts stores and had the complete opposite experience, Pep Boys on Pipeline and Grand in Chino is Awesome!

My niece got a flat tire, and she rolled the tire s 1/4 mile in the cold. They said "a new tire $57, and $37 to put it on the rim". And they didn't even offer to help her put it on. No class, no taste and definitly none of my respect. I'm sharing this with everyone in one week. [Step up Pep boys].

Came to store on 25th, need service to replace new tire. No anyone care and bad customer service. Never came again on this location.

The employees in the service department are very nice and helpful. I received honest and good advice.

Took them 3 hours to patch up a single flat tire. Ridiculous wait and no information ever communicated about why it was taking so long. Only came here to get it patched because it was the closest place that was open and I couldn’t be driving around with my tire in that condition

Service personnel were very friendly and helpful! I felt very taken care of by Mark which I believe was service manager.

Usually have a good experience here but not today, the young man in the parts dept had no clue about the part o was looking for I ended up going to the service dept and they knew of the part but said they would have to order it. I went to Auto Zone and they had the part I needed.