Pep Boys Auto Parts & Service, San Diego CA

Jorge (Service Tech) and Jesus (Mechanic) did a great job getting my truck in great shape! I highly recommend them and Pepboys!

No work without an appointment. Soonest they could do was Tuesday. I was there on a Sunday afternoon about 1: 00 to replace a failed brake light bulb. (Usually about a 15-20 minute procedure.)

Expert mechanics & the best in customer service. They also offer different % off discounts for Senior Citizens and also for,
AAA Members. Just remember to ask them before any work is done, as to the different discount options available. Also remember to sign up for PepBoys Membership. It if free and they send/mail you all kinds of deals on mechanical work, new tires, etc.but also on the products they sell in their stores. We highly recommend them, especially the PepBoys Store & Repairs, located on the corner of El Cajon Blvd & 36th Street, San Diego, CA 92116. A US Bank is on the tip of the corner of their parking lot. It is in the Normal Heights area between the 8, the 15 and the 805 freeways.

Made an appointment online for a certain time. They called me back later and asked could they do the job the next day. We rescheduled. I got there 15 minutes late but as per our conversation I was 15 minutes early. He said he cancelled the appointment and do I want to reschedule and he would get to it sometime
today. On the website it said there was an opening an hour from that time, which I now realize means absolutely nothing. Too many other places to go to.

I buy parts here alot. When it comes to their commercial accounts they are not as quick as autozone. Not even close. Which is funny because they are soo close to my shop. They have an enormous building but rarely have the items that I call in for and they seem to have consistently higher prices than the competitors. The odds of my review reaching manny, moe or jack are slim but change has to start somewhere. If not I am changing parts suppliers

I call for info, they ask me to hold, and then Mike just hangs up on me. Makes me not want to spend my money there.

Did an online pick up, good customer service. I did not get any auto service done so I can't say anything about that, but their store service was good

Made an appointment online for 4pm, showed up about 3: 30 and didn't get my truck back till 5: 40. There excuse was your appointment has a 2 hour window to service. BS

Said I needed $2100.00 in repairs for an oil leak that developed a few days after they changed my oil. I had car towed (AAA) to Skellys garage in North Park. Got repaired for $300.00 with a six month warrantee. Total rip offs, stay away and save your money! Nice try Ed (manager), Will not return again. Assbags!

Online price to install headlamps said one price. Angel charged double.
For the first time in six years of me getting service here I didn't sign any paperwork today.
Actual service and parts department are great. Service writer made me feel like I was at a run down shop and made me edit my last review. I come to pep boys for the comradery. Not to get the run around and get charged double for a job that took 18 minutes including the installation of a $200 battery I bought for $150 (online deal only).

Came for a scheduled brake inspection and found put my brakes still had a lot of life left. They got the inspection done in a fast and timely manner.

Very slow service. Kept me waiting to check in even with appointment, car seat and took over an hour for an oil and filter change.and was told this is the usual time.

They never have enough technicians, to do the work. Made an online appointment to have tires rotated and was told that their system doesn’t tell them about online appointments. Not coming back to this store for any service

My husband left his car the night of july 9th (7/9/18) so that it could be worked on and ready by today (7/10/18). It was supposed to be straightforward, a shifter control cable replacement as diagnosed by their own technicians. When my husband went to pick up his car and had paid (after receiving a text from them saying it was ready), he found out that the car had never been worked on, and the new part we got from the dealership was still in the trunk, uninstalled. It was only because he went back in the store that they even looked into the matter and came to realize that none of their technicians had worked on the car, yet it had been declared ready for pick up. Abysmal customer service and attention to detail. Do not waste your money. Take your business elsewhere and be properly taken care of.

Very professional shop, i went in for an oil change. This place also does replacement parts, and tires. They are built for volume for oil changes, i got my synthetic oil change request completed in under 2 hours on a very busy day.kudos, and all 5 stars.

My daughter thought she needed brakes. They actually told her the brakes were okay instead of wasting her money. Awesome job guys!

Its pretty fun. Customer service is okay. Close to other stores. Competitive retail prices. Clean organized. A plenty variety of after market merchandise.

I got a flat. They were great. Thy got me in and back on the road in no time. I was able to get to work on time.

Great experience here! Had a road trip coming up the next day, they got me in with only a 2 hour wait to completion. Needed oil change, tires rotated, fluids checked, and brakes checked out. They did all that for the price of an oil change. $29! Didn't lie to me and tell me I needed things I didn't just because I'm a female. Workers were very nice and have earned my trust. Will be using them from now on.

Kevin went above and beyond with his service. My peace of mind is intact with my car. Thanks Kevin, from Cerritos!