Pep Boys Auto Parts & Service, La Mirada CA

I seldomly write reviews-let alone negative ones- but I really don't appreciate being lied to (especially to my face.) TLDR; I was informed by both the store and repair associates that the process of TESTING the car battery (which was under warranty. I had the paperwork on hand) would take 45 minutes. Additionally they stated that they couldn't do anything with my car unless I made an appointment for Saturday.which isn't ideal because my mother needs the car for work. Had I been told straight up that they didn't have enough technicians.or they just couldn't help me right now because of COVID-19, I'd understand and we wouldn't have a problem.

If there was a silver lining, the associates were correct.the process did, in fact, take about 45 minutes. It took me 45 minutes to jump-start my car, drive to another Pep Boys, have another technician test the battery, extend the warranty in-store, replace the battery and, finally, drive home (just in time for dinner).

Im am basing the negative review more solely on the “assistant manager “. Kevin at store located:

Pep Boys Auto Parts & Service
14207 Rosecrans Ave
La Mirada acá

I had all new tires with the alignment done on my car. Today as I drove to work the car rears to the right. I contact the stores tire dept and Kevin answered so I proceed to explain my issue, he then asks for my basic info and I give it.then he says I was not in the system, we go thru it 3 times, at this point there’s a long awkward silence.so I asked what I shall do, he gives me an option to come in or recheck my location of service. It’s bad enough the young man has NO PHONE ETIQUETTE! His yes were “yeah, ” excuse me were “what you say”. Then every time I interject his voice were decimals higher.
So I recheck my receipt and call the same store again. Kevin answers and once again I give him the info and we do this 3 more times, at this point I’m getting a bit flustered, so I ask that I speak with some one else, he states there’s no manager and he’s the only one in the store (?). Mind you through the conversation Erik is adamantly proving that it’s my fault for giving a wrong number (um, customers don’t enter data Into systems). I can understand if I missed a digit, but the number that was under my name was an entire different area code with number! He proceeds to try to point out his concerns with my call (wth? , I didn’t ask for a therapy session) so I asked him to please give me the number to Corporate office then he tells me to look it up online! And hung up on me, I called again he picked up and left phone I guess on desk and just ignored it. I was finally able to get to another dept was assisted by a totally expert associate who obtained corporate number and yeah, why Erick is even employed to work with general public is beyond me! It really left a bad taste in my pallet, would I go there again NO because when I initially took the car in they were training a new employee so I’m thinking it was probably an oversight of the “TRAINER” who did not go over the work of the new hire and with that being said that store is in the need of a solid manager who knows how to treat general public, knows the ramifications of not proceeding any type of interaction with high ethical standards that we expected from all associates. Geez I haven’t even put pen to paper for my real complaint which were my tires!

Terrible service. I called to ask if I could have my rotors cut right now and he said yes. I got there 5 mins later and he said it would be a couple of hours. He argued with me about it and was very rude. His name was Kevin in the repair shop area. I could see if I was having a service done on my car but I had the rotors off and ready in my hands. Plus he said he could do them at that moment 5 mins ago. Be ready to have false information given to you just to get you in the door.

Good deal Good service, fast and friendly. Close at 21.00 which is good for people who don't have time during the day time.

Professional and knowledgeable staff most importantly prices and parts availability are always unmatched compared to other auto parts. See for your self and prepared to be amazed.on how much you will be saving

Dont ever go into another Pep boys. These boys are trash. Empty store and shop. Good luck finding another job

Kind enough staff, but trained to upsell at the register and the product promotion for 5 quarts of oil used small print to intentionally deceive. I'll check Walmart first next time.

Great parts counter service! I don't remember the guys name but I needed an electrical part for my 2000 Chevy p/u truck so they had to order it but I needed it now so I could rent a trailer. The guy at the counter was looking at the brake switch I wanted to replace and he said he could try and fix it. I was all for that and sure enough he fixed it and no charge! He saved the day and my weekend too! Awesome service!

Great place for the home mechanic or fix it yourself person. Typical Pep Boys stock with about 6 service bays. Good service, nice store.

Do not, I repeat do not order online from these guys! Young kids do not know anything about parts.

Friendly staff. Had everything I needed and easy to find. Great prices and did a price match on on my auto parts. Saved money and my time. Thanks

Only reason i did not give it a 5 stars is they took too long for an oil change, front breaks change and car tires rotation. I left car at 11am the guy didnt finish till 4: 10pm. Mind you they told me it would only take 2hrs to 2hrs 30min. Either they are short staff or need to be more prompt. (Usually its quick). Now The customer service is lovely, They are super friendly and informative. Good spot to take your car for any maintenance. Make an appointment instead of just walking in if not ull be there all day.

The customer service here was amazing! I didn't have an appointment but these guys were very friendly, professional and helped me out as quick as possible. They didn't just brush me off either, they kept me informed on the progress of my car. I had to wait a few hours (informed me right away) but that was because I didn't have an appointment so there were others before me I understand. The waiting room kind of got a little warm because the blinds were not about to fully block out the sun, if you can replace those blinds to cover the whole window that would make my wait an even better one.

Worst pepboys ever! Ruined my car, got an oil change here and now my car won’t stop leaking, waited 4 hours for an oil change, do not let peter Work on your car his customer service is beyond garbage

They did right job on my car as Pepboy AD.
Put oil that I asked. Tire rotation.inspection.
I can trust their service. Thank you.

Parts staff & cash register workers at the front of store are more useless than a headless yard gnome. They have no knowledge of any parts, vehicles, or even acessories they sell or their own damn inventory on floor. Total joke don't waist your time. Go somewhere else

Waiting 4 hours for an oil change, let me say again 4 hrs. This is ather i was told i would ne in and out in 1 1/2 hours folks. No good, no good. Dont rhink i will be nack, my time is valuable to me and im sure others can due the same in netter time.

Good customer service employees friendly and funny got a good buy on Cooper tires no complaints from me

Very good visit. Knowledgeable hard working young lady knew exactly what I needed and exactly where it was located.

Oh yea this is my favorite place to fix my car very honest people a litle bit expensive but not pushing is up to you liked