Perfect Air Heating and Air Conditioning, Long Beach CA
| Address | 5033 Premiere Ave, Long Beach, CA, United States |
| Phone | +1 562-394-6227 |
| Hours | 6:00am-9:00pm |
| Website | www.perfectair.biz |
| Categories | Air Conditioning Contractor, Air Conditioning Repair Service, Furnace Repair Service, Heating Contractor, HVAC Contractor |
| Rating | 4.3 3 reviews |
Nearest branches Perfect Star Heating and Air Conditioning — 2595 W 10th St, Antioch, CA |
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Perfect Air Heating and Air Conditioning reviews
3Chris fixed my heater. He was friendly and explained the problem to me. Price was reasonable.
Chris and his team were timely, responsive, and very clean. We had a large job of installing 2 AC systems with furnaces. The units are very quiet and work amazing. The work was done quickly and within the projected time frame of the project. Additionally the quote we got for the work was the most reasonable of the four companies we had come out. I would strongly recommend Chris and Perfect Air, and will be recommending them to any of my friends and family that need AC or Heating work.
UPDATE:
Chris thank you for your response to my review on Yelp and for the additional information regarding my AC condenser and possible out of warranty replacement. I appreciate you providing this information despite my initially negative review.
After conferring further, you did provide an estimate of $385 prior to beginning work - which we accepted. My apologies for this misstatement regarding your business practice. An increase of $25 over the original estimate seems reasonable to me. I will withdraw my BBB complaint. But I just can't get past the overall price. I feel taken advantage of not knowing ahead of time how much this AC service should cost.
I cannot fault the service which was prompt and effective. I have revised my original review and my updated rating is based on price alone.
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Given the current CoViD situation, I thought I would support and go with a local small business for my recent central air conditioner service. Mistake on my part in going with Perfect Air. Chris, who I believe is the sole proprietor, responded very quickly when I filled out the service request on the website perfectair.biz and we quickly agreed on an appointment for the next morning, May 7,2020. Chris told me he would charge $85 for the service call but would be credited against any work done.
I was not able to be home when Chris performed the work. When he arrived Chris provided an estimate of $385 which my wife accepted, not knowing what a reasonable price for service should be. Upon completion the final price was $410 as more R410a coolant was needed than initially anticipated.
I called Chris back that evening and asked if he could break down the charges. I asked him how much coolant he added to the system and all he could tell me was "a lot, " and that anyone who said they actually measured how much coolant was added would be lying and that he "goes by feel. " I pointed out to Chris that if I were licensed, I could purchase 25 pounds of R410a for about $200 and that meant even if used a whole canister (impossible for my 3.5 ton system - he probably needed to add only a few pounds), that he effectively charged more than $400/hour given he was there for less than 30 minutes. He became defensive and could only argue that we had already paid and that is "just the going rate. " While he did get my AC blowing cold again, he charged at least double what it should have cost and took unfair financial advantage.
What do you say? $410 for 1/2 hour labor and a few pounds of R410a?