Pet Food Express, San Jose CA

I visited this store today and within minutes of entering this store I was profiled and rushed by an older male. He pretended to approach as if to help, at first I was appreciative because I'd been to two stores before coming to this one and both were out of stock on an item. I told him what I was there for and couldn't find on the shelf, he offered to check the back and as I waited and approached the register he was on the wireless speaking with the cashier about me.

I make six figures.

I intend on contacting a lawyer and their corporate office.

Pet food express has been my go-to place for all things pet related. This one in particular is one of the most clean and pleasant to be at. During my last visit, they were hosting a puppy yoga event that was super adorable.

Came here for dog wash, and had the worst experience with one of the staff members. He is the white older male staff on Sunday afternoon shift. One of my dogs is very verbal but not aggressive at all. This staff was rude to me and my dogs when I was paying for the the dog wash. I felt belittled and discriminated against. If you do not like dog barking please do not work in a pet store. Never had such bad experience in a pet food express before. Other than this particular staff, we have a great experience. As long as this staff works here, we will not come back again to this pet food express.

The workers are so friendly and knowledgable about the products they sell. Great exchange/return policy

I love shopping here! No matter which location a visit, the entire staff is always really friendly and always available to help without being overbearing or pushy. They have given me excellent advice over the years with both our adopted senior dog and rescue kitten. Fantastic service!

I love this place. The staff is very knowledgeable on their products, and when we take our beagle Bella into the store, she loves to pick out her own treats. This place is definitely a family outing for us. We even use the dog washing area, which is a great place to go and bathe your own dog.

The plus for me is that they offer natural no preservative grass fed premium foods. It's pretty reasonable in price.

A new puppy from the Humane Society prompted this visit. Staff super helpful in helping me choose appropriate items for the new pup. Happy to support this organization that donates to the humane society.

They say they close at 7, arrived a 6: 23 just to quick wash my dog they refuse me service! Not friendly or service oriented!