Pet Supplies Plus Pleasanton

The grooming salons manager Heather was the most condescending rudest person I have come across! I will be pursuing this further as I feel highly discriminated against! Check out yelp review for all the details. I wouldn’t trust our fur babies in such a place that speaks to humans in that way EVER again! She was implying I have printed out stickers on a vaccination record book for my dog. I stated why am I in their system as that’s all I have previously used and she says i shouldn’t have been! She would take a verbal confirmation and she was listening to me on the phone with another pet store that was helping me get in contact with the vet that gave her the last rabies vaccine. (Although I had proof in my hands) she looks at me and goes well times up now! Could only hold this appointment for 20 min! The company needs to dig further as I’m not sure if this was an isolated event and she was discriminating against me or this is the customer service they stand by as I am extremely disappointed!

This place sucks. No communication skills at all. I made an appointment for my dog about two weeks only to have a groomer tell me upon our arrival that they can not bath my dog because they claimed to have a called me several times but I haven't received any calls or emails from them all at.
I was also told that I can no longer make my dog anymore grooming appointments due to their staff negligence.

Went to use their self serve pet wash station. Found out that they only open until 7 for pet washes. So we went back the next day. $17 to wash your pet. No brushes or combs are supplied. Just shampoos and conditioners, towels and blow dryer. They also provide aprons so you’re not completely soaked after the wash. Workers are super nice. They even provide doggy treats at the station so you can give your doggy after being good. Lots of pet supplies to choose from.

I went in to see some kittens and the crew at the store were so very friendly and approachable. I was very impressed also great selection of food and treats. I didn't go home with a kitten but did bring some yummy treats for my adult cats.

I’ve been shopping here for my all my pets needs for several months but I will not be coming back. The selection at this store and the cleanliness is good but the experience with the staff is not worth the visit. There was an employee named Ashley at the register when I walked in and she was staring at her phone. Then when she looked up at me, she had a dirty look on her face and didn’t greet me. This isn’t the first time this has happened to me here but it will be the last. This is extremely unprofessional. After I was done shopping, I went to the register to pay and she was beyond rude and snappy. I have never been treated this poorly at any other store. I cannot believe someone like that works here. When you go to a store, you should at least feel welcomed. I certainly did not feel welcomed while shopping here. It’s such a shame since this is such a good store but I will not continue to support a place that has employees that treat their customers like that. I will not be coming back here again.

Always knowledgeable, professional and friendly staff. A wide variety of pet food, toys and supplies for all kind of pets needs.

Lack of transparency = waste of my time. I scheduled a grooming appt 7 weeks in advance. They indicate they require proof of rabies, direct quote from website: "Proof of rabies vaccination in the form of paperwork from a veterinarian is required. " And from the text confirmation received when booking our appt: "Please make sure to bring your proof of rabies vaccination. Proof needs to be the signed record from a veterinarian. "

Arrived 15 minutes before my appt to check in and was refused service because my Rabies Vaccination Certificate was a hand written form signed and stamped by the vet. They staff informed me they only accept typed certificates because " they can not be forged" Their reasoning lacks merit as any form, hand written or computer generated, can be faked. BOTH forms would require the vet's signature and stamp to be valid. Their offered to reschedule me, with their next available appt being 8 weeks out. Thankfully I was able to get in with another local groomer who had no issues with our Rabies Vaccination Certificate

Awesome store, huge selection of dog and cat items from toys, beds, food, treats and leashes.
Knowledgeable and friendly staff.

Friendly, Knowledgeable staff. Groomers were gentle and caring. First place I’ve ever taken my usually crazy dog where he was friendly, playful, and unbothered with everything going on. It was a joy to see and made my experience stress free.

They have a decent self wash set up. Tubs are low. Super hard on your back. The problem is I can’t cut my dogs hair at home so I tried to do it here and was kicked out. Disappointing.

It wasn’t my first time but as always. Michael the store manager and his team did an outstanding service highly recommend it

The fish section has way to many dead fish. One or 2 in the whole section is fine, but there are so many dead fish in each tank. You really need to quarantine the fish for at least 2 weeks and provide medication. You also need to feed the fish a high quality diet. The fish I got were extremely skinny but with a few days of a good food, were healthy again. The bellies were sunken in. The betta section is horrible. There is almost no selection for normal bettas, and all the glo bettas are either dead or lying on their side. The plant selection is almost nonexistent and very weak. There usually is only around 2 tanks of plants. However, there seems to be at least one employee who knows how to keep fish. Speak to him. He is great. The reptile section is horrible. So many things are wild caught and the supplies are absolute trash. At least they don’t Cohan king snakes but…There is practically no tanks/exoterra/zoomed. They have no space for these things cause they have a huge rack for tiny bowls and tanks that can’t keep anything other than shrimp and Thai micro crabs and snail. Overall a pretty bad place.

Lots of choices at Pet Supplies Plus. They have just about everything you would need for your dog or cat. Plus they have fish and all their supplies and they even have kittens for adoption as well as guinea pigs, hamsters and reptiles for sale.
The staff are very helpful too!
My doggie loves to go to Pet Supplies Plus.

Place to take your pet for a bath and haircut, wide variety of food and accessories for your pets