Pet Supplies Plus Upland

I went in today to return a crate I did not need. I didn't have my receipt because I entered the wrong email, an email that doesn't exist and ended up purchasing it as a guest checkout online. I had explained that to Logan who was able to support and find my receipt. Logan was polite, helpful and professional.

Used the dog wash for 1st time. It was great! Area was nice and cleaned from last wash. Staff very helpful. I would recommend you try it.

My new favorite place to shop for my puppy! The staff is always friendly and knowledgeable.

Pet Supplies Plus Upland, unfortunately, left a bitter taste in my mouth. While the store employees were pleasant, the manager's poor customer service and the store's new policy were major letdowns. It seems the manager is running the show as if it's her own, disregarding any input from corporate or an owner. I'll be searching for a new pet store.

Went in today for the first time. Great store, clean, wide selection of dog foods, treats, chews, toys etc. Very friendly helpful associates. They also had a nice selection of fish (and the fish looked well cared for and in clean tanks) I'll definitely be back to stock up on dog food and treats.

Very convenient. I go regularly to wash my fur baby. Excellent customer service. They have a wash room in the back. Do it yourself bath station.

We had just adopted a puppy and was looking for a specific Stella and chewy kibble. We looked everywhere and ended up calling Pet supplies plus as recommended by our trainer. I gave them a call and they had it in stock. Everyone we talked to was so friendly. This location is next door to sprouts and has so many goodies for your pets. We are glad we found this location which carries high quality kibble and raw foods for our pups!

I love this place everyone is super friendly, but the woman with the fake blonde hair, heavy set. She is the only reason I am writing this review. Her attitude is beyond gross and I never want to come to this place again because of how rude she is. Everything was fine until for some reason she was there behind the counter barking orders. I am not sure if she is the owner or if she was a fellow employee that wasn't clocked in but anyhow. I am going to have to find a new place to take my business.

The store employees are great but the manager’s customer service and the store’s new policy are very poor. I hope Pet Supplies Plus would consider to disassociate their name from this store or get a new store manager. I see the business responded asking me to call, but whom I suppose to ask for as the one that claims she’s the manager and stated not even corporate can do anything about the policy because this is a franchise (she sure sounds like the policy is only up to her, I wonder if there’s an owner or different manager for other shifts?)

I placed an online order for in-store pick-up, but then wanted to switch to home delivery. When I called the store, the employee very quickly and cheerfully helped me change my order. My order, for Mitten's Morsels dry cat food, then arrived the same day and everyone loves it. Thank you for the extra trouble you took with my order and the quality of your product. I am so happy I found you and your store!

This store is THE BEST! Not only does it carry food brands that you can't get anywhere else, but online, but the employees here are amazing. They don't treat you as lesser for having the knowledge that you might not have aboutnyour animal, but they are always willing to happily help. And their love for animals shows!

Love the staff here! It’s obvious they know their stuff and offer such a wide selection:) my dog loves it too lol

I am in love with this place! The coolest staff! Helpful and educated on the products and ingredients. Prices are cheaper then where I previously shopped and they mail out coupons!

Store was very clean and stocked well with variety of pet supplies. They do need to work on customer service though, employees do not engage much with their customers nor ask if they need help. Also having public restrooms would be nice.

Great service and tons of product choices. Cool pet toys and snacks too. Definitely recommend!