Phoenix Rising Salon & Day Spa, Piedmont CA

I feel a little bad about leaving this review, because this salon was able to fit me in last-minute before upcoming travel. But when I went to a different salon to ask about fixing the cut I got here, and the owner showed me a photo of the back of my hair, I was upset enough to leave feedback.

I walked into Phoenix Rising with hair styled exactly how I wanted it already (just longer than I wanted), showed Rachel a picture of a similar layered style, and asked for 4" off. Leaving the salon, I did not have anything like my previous layers, which had an elegant tapered look; this is an uneven blunt cut with a bit of feathering.

I like to let stylists use whatever product they want, because sometimes I find new interesting things that way. This time, I walked out with so much perfumed gunk in my hair that I knew I'd be distracted at my next work meeting, and had to race home to wash it out beforehand (one of the products I didn't love the smell of and can still smell faintly now after two attempts to wash it out).

When I see bad reviews for hair salons, I always assume it's in part because the customers are bad at communicating. I'm sure I miscommunicated here, but I haven't had a bad haircut in 12 years, and I don't think I've ever had one this obviously uneven. Everyone has bad days, and I have friends who've gotten great haircuts from this salon in the past, but I probably won't be coming back.