Picnic Time Family of Brands Inc, Moorpark CA

Awesome products! Love this company! We've found such great stuff for our outdoor adventures from them. Plus they are our go to breakfast and for gift giving! Highly recommend!

Excellent customer service!

We were gifted a basket from Picnic Time a number of years ago and were looking for a new one after the handle clips started to come out and we stained the liner.

I came across the lifetime warranty and emailed customer service about a replacement. I could not have had a better customer service experience. They were quick to reply, and offered me a replacement basket, minus the contents (plates, cutlery, glasses) because the contents were still in great shape.

We are excited to receive our new basket and would recommend Picnic Time to anyone as the basket has brought so many memories with certainly more to come.

Seriously i was impressed with the customer service. Very satisfued with how they handled my issue. I would definitely purchase from here again in the future. I love the products and quality.

I had accidentally ordered the wrong product. Shannon at Picnic Time was very courteous and understanding where she allowed me to return the items while covering shipping even though it was my mistake. This is the type of customer service that sets companies apart. I highly recommend this company!

Love, love, love their stuff! They have fun products and great quality stuff and their service is amazing. I bought a picnic basket from them years ago and when the handle broke, I called them and they were happy take care of me and get it fixed. So great, that's how it should always be.

Purchased a chair through a rewards program. Picnic Time is the fulfillment shop. They shipped my item to the wrong address (completely different state). Reached out to them and no email response.no call back after phone message. Had to call them again. Shannon gets the call. First she tell me that i gave the wrong address. Then they finally do one minute of research and realise they made a clerical error. They refuse to expedite the item as i needed it for a trip. Now miraculously they claim the item is on "back order" and they cant do anything at all. I told Shannon I would take a different color as it is offered in multiple colors, and she tells me they won't do that either. Great customer service guys. I wish I could treat my customers that way and get away with it. Funny that they are "on back order" but show in stock on their amazon store.