Pine Creek Care Center

My mom has been in and out of skilled nursing for years.this really is one of the best ones in Nor Cal. Mom has been in one from Menlo Park to Pacifica And three Sacramento and they treated her very well. They even helped me print out some DPOA docs I was able to email and they printed them for me.

The parking here is absolutely horrendous! The parking lot is so small. I would suggest getting here at least 30 min ahead of schedule because you WILL have to sit and wait for a parking spot.
The facility looks clean and the staff that cares for the people are sweet. Front desk guy is not so friendly. Didn’t smile or say hi, just super short with an attitude.

I just wanna say thank you to all of you and your staff for taking such good care of my aunt Barbara Sturtevant. Thank you you guys are clean and your staff is amazing. They took good care of their residence. This was my aunt Barbara couple years ago before she got sick. I just want to say one thing your facilities, workout room.upgrade their workout equipment and their treadmills and all that I’m sure that there’s a way that you guys can have. Somebody donate. Some equipment for you guys like go to Dick’s Sporting Goods big five all those Debbie willing to help you guys I’m sure it’s a right off for them but they need to be updated in the recreation lounge. That’s another thing that should be updated as well but other than that everything that I’ve seen so far, Shannon is amazing. She takes such good care of my aunt Barb and she loves her so much and Shannon loves her. My aunt Barbara loves her aunt, Shannon is amazing. She’s an angel to my aunt Barbara Shannon’s family. Thank you, Shannon. And there’s some organizations that will help you build and remodel the facility too. I’ll check around and find out. It needs more parking space for visitors can come visit your loved ones needs an upgrade inside the place where they have their lunch. They need to make it more better for them on the outside the back door where they go and sit needs to be grass make it pretty nice plants so they can enjoy life what little they have left need some upgrades, so do some upgrades

I have been visiting my friend at Pine Creek care center. The staff is so friendly and it's the cleanest care facility I have ever seen.

If I could give 0 stars I would. This one star is okay though.
First of all I want to say this facility is very clean and the stuff are mostly very friendly.
My review is for the staffing manager.
I really don’t understand why you post shifts for registry staff l but then treat them like garbage!

I booked a double shift almost 2 weeks ago, it was sitting on my calendar up until almost 3.5 hours to start of the second shift before the shift was cancelled

No prior notice no heads up, not even enough courtesy to cancel it in a timeframe in which I could have been able to pick another shift!

This is very inconsiderate and heartless!
I came from far because it was a double shift, half the pay for the shift went into transport expenses.

We are real people with real lives! Be human for crying out loud. That money was already planned for, the one shift wasn’t worth all the trouble I went through!

I know you don’t care and most likely no one will do anything about it or even read this but if by any rare chance anyone from there see this,
Please tell whoever is in charge to stop being so cruel.

I’m not the only person who they’ve done this to, I should have listened when the others were narrating their ordeals with this facility or whoever is in charge of staffing!

The employees are very nice. There was a CNA named TiTi that was great. He gave my friend a wonderful shower and helped her room mate with what she asked for. He was very personable. I’m sure that all employees are wonderful here. I had a very nice visit.

I have been here three hours and the noise is unbearable and I have pressed the call button twice and have been ignored. I just hope this improves I need PT to go home.

Pine Creek is very clean. Everyone that works there is very friendly and very attentive. My husband has had a good experience there his first week.

The staff at Pine Creek Care Center are truly AMAZING! They are patient, kind, hard working and very attentive to the people they take care of. I was so impressed to see such a professional staff! My dad was a patient at the center for two months and he received FIRST CLASS treatment! All of the patients are well taken care of in there and seemed to be happy and engaged. Neela and Michael were always EXTREMELY helpful and answered all of my questions whenever I went to visit. They also kept me informed of my dad’s progress at all times and were never too busy to return my calls. I am truly grateful to them for all they did. My dad was blessed to have an exceptional nurse named Karendeep Kaur Toor who went out of her way to ensure my dad was always comfortable and happy. She was his Guardian Angel while he was there. Another staff member named Aaron would visit my dad on a regular basis to ensure he received his physical therapy in the exercise facility down the hall. He always had time to listen to my dad’s stories and pretended that he had not heard them several times already. I cannot say enough good things about the WONDERFUL team at Pine Creek. I highly recommend this facility to anyone looking for a first class rehabilitation facility for a friend or family member. I appreciate this team more than they know. THANK YOU!

My mom broke her arm and cut her knee in a recent fall. She was sent to pine creek. She had the worst care at this place. They never checked her knee until I noticed she was getting red and swollen down to her foot which was turning black. I informed the nurse they still did not take care of it. I had to call multiple times I left multiple messages for Ashley H in social services who never returned my calls. Some of the nursing staff was extremely rude to my mom. She was in a lot of pain with her broken arm and they never answered her call button she had to actually get up and go to the door and say help me! They would roll their eyes and say what do you want? They never gave her pain meds on time. Sometimes hours late and she was in extreme pain. No caring from staff at all at night the nurse was actually sleeping at the desk with her head down on the desk. I went in to speak to social services and would wait at the open door expecting someone to say how can I help you but Bailey and Ashley H continuing to have their personal conversations would just stare at me until I barged in and said HELLO! The only time Ashley acted like she did anything was when I went in person to confront them! I gave them multiple chances to fix things and speak to their staff about how to respectfully speak to a patient Not to mention this place is dirty! Never saw them mop the floors it is no wonder my moms knee became infected. To make a long story short the last day my mom was there she decided to leave because of the bad care she was getting we took her to Sutter hospital. They admitted her and rushed her into surgery for her infected knee. The doctor said if they do not do surgery immediately she will loose her leg. I am disgusted with this place! The only nurse that I can say was kind and treated my mom with respect was Malcolm and some of the CNA's.

Staff is super nice, helpful and facility is totally clean. No creepy odors. Patients who are able/active seem engaged and happy. I was pleasantly surprised after so many skilled nursing horror stories!

Staff were nice but generally not available. Did not even take the time each day to write their names on the boards in patient’s room which made it difficult to communicate and resolve issues. My mother (90 yrs old) got Covid while she was there after avoiding it for the past 2 years. The staff do not consistently follow their own covid protocols! Sent my mother to her assisted care facility (after she complained and we questioned the difficulty she was have breathing) in such a poor condition that she ended up in the hospital the next day! The physical therapists were supportive and kind and did the best they could working with her in the room since she couldn’t go out due to Covid, but of course they were very limited. Social service staff were very helpful. Definitely not the experience we were hoping for and NOT a 4 star operation! **UPDATE 6/11/23 - I was happy to receive Pine Creeks response that they wanted to speak with me but have to report that I called to speak with them 6 times and was informed that they would contact me…they never have called! I have to believe their online response was just an attempt to appear interested in improving their service for the benefit of people who might read my review