Pizza Guys #104, Rancho Cordova CA

I placed an order for pick up at 4: 21 pm. (3 pepperoni and one combo) I was informed that the order would be ready for pick up in 20-30 minutes. I arrived to pick up my order at 4: 50. I was told it would be an additional 10-15 minutes. So I sat and waited, and then waited some more. I finally got up to ask about order at 5: 20. The worker said it’s coming out, but could not give me a specific time frame! In fact, he ignored my question, when I asked how much longer, not once, but twice. The manager overheard the conversation and stated, ”her pizza is ready”. But only 3 pepperoni pizzas were ready which meant my order wasn’t complete. I ended up having to wait even longer until the last pizza came out! Long story short, I didn’t walk out with complete order until 5: 43 pm! And while waiting my 3 pepperoni pizzas just sat there! Overall experience was terrible. Never once did they apologize for the wait/confusion etc. Customer service is terrible. People working had no motivation to be at work. They were extremely rude, they seemed bothered when other customers inquired about their delayed orders. Save your time and business and go somewhere else!

The pizza is DELICIOUS! But my favorite part of this particular location is the owner! He is the sweetest guy! You can tell he loves his job and he loves people. If you have the chance to pick up your pizza, do so. Stop in and say hi!